JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 260,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking Commercial Banking, Consumer and Community Banking.
J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
Our Global Trusts & Estates Practice is an integral part of the services we offer to clients, and the J.P. Morgan Trust Company of Delaware is a critical component of the Practice. With a global client base and over $90 billion of assets under supervision by the Delaware Trust Company, it is important that our Delaware Trust services are delivered by the most capable people, with technical experience as well as the ability to interact well with a variety of families and individuals.
The responsibilities of this role are as follows:
The Head of the J.P. Morgan Trust Company of Delaware is an experienced, strategic and innovative leader with extensive technical expertise and superior business acumen. The Head of the Trust Company is responsible for overseeing all aspects of the Delaware Trust business, including leading a team of over 40 sophisticated trust professionals, providing oversight of trust administration and new trust business, and working with internal partners in Legal, Risk, Compliance, Operations and Technology to help drive strategic initiatives.
Leadership and Talent Management
Develop and retain talent in the Trust Company which includes coaching and mentoring, providing ongoing performance feedback on a regular basis, assessing and planning for appropriate resources, and recruiting new talent.
Work with Wealth Advisors, Team Leaders, Trust Officers and markets to oversee new fiduciary business opportunities, including assessment of opportunity, identification of risk, review of assets, review of structure, understanding of client and co-trustee issues, determine appropriate pricing of business, in conjunction with the New Business Lead. Represent fiduciary practice in new business/client presentations. Train integrated teams on fiduciary business and spotting opportunities.
Client Relationship Management
Partner with the Trusts & Estates Leadership team and Market Managers to ensure service standards are met, providing the best client experience possible while also ensuring adherence to our fiduciary obligations. Identify opportunities to deepen relationships with existing clients and beneficiaries. Increase trust visibility within the integrated teams, build relationships with the markets.
Technical and Risk Management
Oversee the administrative and technical activities of the Trust Company which involves serving on the Board of Directors for the legal entity and representing the business to statue regulators, internal audit, compliance and risk partners. Facilitate the resolution of complex technical issues and questions. Approve discretionary decisions and provide document interpretation and analysis of the relevant policies, procedures, laws and regulations. Provide guidance/approval on investment exceptions requiring fiduciary input. Review Annual Administrative Account and Holistic Reviews that present potential risk issues and advise on resolution of open action plans. Monitor monthly administrative metrics and ensure timely resolution of outstanding issues. Manage completion of all compliance and risk management projects. Provide review and input on proposed policy additions and changes.
Bachelor’s Degree required; JD or other advanced degree preferred
In-depth knowledge of fiduciary products and services, including all legal, tax and regulatory requirements applicable to fiduciary relationships
Thorough knowledge of fiduciary standards, principles, and applicable laws and regulations
Technical knowledge of investments, tax, legal, and operations
Substantial client relationship management experience as a lead relationship manager in trust administration, estate administration, estate planning, or related fields
Proven skills in communication, negotiation, problem resolution, leadership, and organization
Significant experience managing a large team of trust professionals in a global client context