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Consumer & Community Banking - Oversight & Control - Control Officer Manager (Business Banking) - Vice President

Req #: 170070699_2
Location: Phoenix, AZ, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 
The Role:
 
The Consumer & Community Banking (CCB) Oversight & Controls organization’s primary function is to implement an effective control framework across the CCB organization, looking within and across the lines of business, to identify and remediate control issues.  The Controls Team provides oversight and management of the Risk & Control Self Assessment Program (RCSA) testing program.  The RCSA testing team collaborates with business owners to ensure that risks are properly identified and controls are in place to mitigate risk and minimize financial, regulatory, and reputational exposure while maximizing customer and shareholder value.  The team partners with all other risk and control disciplines, adding an additional line of defense supporting Compliance, Credit/Operational Risk, Legal and Audit. 
 
The Control Officer Manager is responsible for supporting the management of the RCSA framework, including supervising a team that performs proactive analysis and validation of controls, action plans, processes and procedures.  The Team Leader will partner with business owners to ensure that risks are properly identified and controls are in place to mitigate risk, minimize financial, regulatory and reputational exposure while maximizing customer and shareholder value.  This individual will contribute to shifting our business to a more proactive risk and issue identification culture.  
 
Responsibilities:
  • Assess processes in an end-to-end manner and drive testing efforts across multiple groups/operations including facilitating in control design walkthroughs and evaluations.
  • Plan, prepare for, and effectively communicate and manage departmental and individual goals and objectives.
  • Consistently lead staff by example and effectively coach employees in a positive manner for improved results.
  • Review and approve robust test scripts to ensure adequate depth and breadth to ensure thorough analysis examination of control effectiveness.
  • Evaluate data and drive the use of automated testing techniques and strategic sampling methodologies wherever high-volume transactional testing is appropriate.
  • Review completed testing results to ensure test steps are comprehensively documented and evidenced; validate testing conclusions appropriately substantiate assigned control ratings.
  • Drive consistency and adherence to RCSA Standards testing procedures and requirements.
  • Facilitate meetings with business owners at various levels of management, deliver testing results and influence sustainable control enhancements.
  • Maintain flexibility and be able to adapt to a consistently changing business environment; be able to quickly and effectively assess impacts and capitalize on change.
  • Develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization and encourage collaboration; provide coaching/mentoring to analysts and appropriate performance feedback to the RCSA Manager and/or Controls management.

  • Bachelor's degree required
  • Minimum 5 years experience in financial services industry with background in controls, audit, quality assurance, risk management, or compliance required; or equivalent subject matter expertise in a relevant business related function/operation
  • Extensive understanding of internal control and risk management concepts with the ability to evaluate the adequacy of the business control environment
  • Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  • Demonstrated leadership and/or supervisory experience with proven problem-solving skills
  • Superior attention to detail and intellectual curiosity
  • Excellent written and verbal communication and leadership skills; ability to present to concise findings in a persuasive manner
  • Self-motivated with a high level of personal initiative, ownership, and accountability
  • Effective time management and multitasking skills
  • Flexible, adaptable to shifting priorities
  • Strong interpersonal skills, exceptional relationship building and influencing skills
  • Positive attitude and desire to work in a team based environment
  • Ability to work with minimal supervision and understand when to seek guidance/escalate
  • Proficiency with Microsoft Office Toolset (Excel, PowerPoint, Word, Visio) required
  • Data analytics experience using software applications (Excel, Access, BRIO, SQL SAS) highly preferred 
  • Estimated Travel: Approximately 20% - 30%

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