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CIB - Custody Middle Office - Transitions - Associate - Brooklyn

Req #: 170087759
Location: Brooklyn, NY, US
Job Category: Operations
Job Description:
Key Responsibilities Include
 
  • Working with various internal teams such as trade processing, prematching, settlements, cash processing, account
  • opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
  • Respond to and resolve client inquiries on a timely manner.
  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
  • Establish and maintain relationships with operations & middle office contacts at clients.
  • Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global
  • clients.
  • Partner with client service teams to help change client behavior where required to remove manual processes.
  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
  • Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader.
  • High level of client service focus.
  • Provide operations subject matter expertise and value added services to clients where required.
  • Strong time management skills required to meet the internal and external deadlines/cutoffs.
  • Meeting with clients in person along with client service.
 
Qualifications
  • Strong business knowledge is preferred/Added advantage of Global Custody/Prime Brokerage.
  • Strong knowledge of equity, fixed income & FX products
  • Excellent grasp and understanding of trade lifecycle
  • Excellent verbal and written communication skills, and adept at communicating with all levels of the business and
  • technical parts of the organization
  • Knowledge of Global markets and settlement practices
  • Operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
  • Strong MS office skills (Excel, PowerPoint, Word)
 
Core Abilities
  • Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff
  • Ability to work closely with business partners and interact with all staff levels
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Experience of working on large scale, multi-stream programs
  • Strategic thinking coupled with practical execution
  • Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
  • Ability to manage through a changing business landscape
  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk
  • Anticipate issues and aggressively drive initiatives to ensure results
  • Self-starter and ability to learn quickly
 
People and Communication
  • Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
  • Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
  • Leadership with proven ability to manage by influence to promote change
  • Proactive in identifying and escalating issues
 
Business and Subject Matter Knowledge
  • Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
  • Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives
 
Education and Certifications

Bachelor's Degree required or equivalent

Key Responsibilities Include
 
  • Working with various internal teams such as trade processing, prematching, settlements, cash processing, account
  • opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
  • Respond to and resolve client inquiries on a timely manner.
  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
  • Establish and maintain relationships with operations & middle office contacts at clients.
  • Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global
  • clients.
  • Partner with client service teams to help change client behavior where required to remove manual processes.
  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
  • Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader.
  • High level of client service focus.
  • Provide operations subject matter expertise and value added services to clients where required.
  • Strong time management skills required to meet the internal and external deadlines/cutoffs.
  • Meeting with clients in person along with client service.
 
Qualifications
  • Strong business knowledge is preferred/Added advantage of Global Custody/Prime Brokerage.
  • Strong knowledge of equity, fixed income & FX products
  • Excellent grasp and understanding of trade lifecycle
  • Excellent verbal and written communication skills, and adept at communicating with all levels of the business and
  • technical parts of the organization
  • Knowledge of Global markets and settlement practices
  • Operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
  • Strong MS office skills (Excel, PowerPoint, Word)
 
Core Abilities
  • Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff
  • Ability to work closely with business partners and interact with all staff levels
  • Ability to be flexible, follow tight deadlines, organize and prioritize work
  • Experience of working on large scale, multi-stream programs
  • Strategic thinking coupled with practical execution
  • Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
  • Ability to manage through a changing business landscape
  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk
  • Anticipate issues and aggressively drive initiatives to ensure results
  • Self-starter and ability to learn quickly
 
People and Communication
  • Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
  • Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
  • Leadership with proven ability to manage by influence to promote change
  • Proactive in identifying and escalating issues
 
Business and Subject Matter Knowledge
  • Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
  • Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives
 
Education and Certifications

Bachelor's Degree required or equivalent

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