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Mainframe Solutions Engineer

Req #: 170069941
Location: Columbus, OH, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 
JP Morgan Chase is undertaking an aggressive digital transformation agenda within the Consumer and Community Bank (CCB) which serves over 50 million customers, and builds on the success of the our market leading mobile and online service offerings. JPMC is investing in innovative ways to deepen customer engagement and create the most compelling digital experience in the financial services industry. We are looking for talent that will help us position JPMC as the undisputed leader in digital financial services and payments, enabling JPMC to deliver highly personalized, real time experiences that wow our customers.
 
Mainframe Solution Engineer Position Summary
Reporting to the Consumer, Business Banking & Auto (CBB & Auto) Production Director, the successful candidate will be part of the Proactive Centre of Excellence within the CBB & Auto Production Management organization.
 
The Mainframe Solution Engineer is a technical Subject Matter Expert that is accountable for the technical stability of the applications in the production environment for CBB & Auto.
  • Provides Engineering expertise to facilitate operational readiness of internally and externally developed systems. 
  • Design, manage and implement non-functional capabilities for solutions in physical, virtual and cloud environments. 
  • Solutions will be in support of current state and transformation to DevOps, impacting areas including Automation, Monitoring, Alerting, Logging, Performance, Infrastructure, Configuration, Deployment and Ongoing Operations.
  • The Production Engineer has a full understanding of the hardware and software architecture of the applications within the end to end business flow and is responsible for driving down technical debt, including working with the application development team to identify and remediate chronic technical issues, automating manual activities, and ensuring the health of the platform is properly maintained.
  • Role works closely with Operations, Application Development and Infrastructure teams.
Key Responsibilities
  • Gain a thorough understanding of the technical architecture of the end to end product platform, through knowledge sharing sessions and personal investigation.
  • Create and maintain end to end product flow diagrams, and ensure all architecture components are well documented.
  • Raise any concerns about the technical product design that could put the stability and resiliency of the platform at risk.
  • Point of escalation during technically complex P1 issues to assist in resolution and restoring service, as required.
  • Conduct root cause analysis on P1 incidents and contribute to the resolution thereof, eliminating repeat issues and driving down MTTR.
  • Proactive identification of technical improvements to thematic recurring production tickets of any severity.  Reduce/eliminate false or un-actionable alerts and event storms.
  • Interrogate change controls including implementation and back out plans to ensure the technical plans are complete. Report any concerns to the Change readiness team and/or Application Development team, to drive down change related issues.
  • Identify and partner with Infrastructure teams and AD teams to implement automation opportunities to drive down toil and reduce technical debt.
  • Identify and implement tooling enhancements, ensuring full visibility into the environment and driving proactive identification and resolution of issues.
  • In partnership with AD, participate in architectural design reviews to ensure non-functional requirements are included from design through implementation. Includes:
    • Application Accessibility/entitlements                     
    • Backups
    • Standard and Compensating Controls                   
    • Capacity Management / Application scalability
    • Failure management                                   
    • Legal and licensing considerations
    • Performance Requirements                        
    • Software Escrow (if applicable)
    • Monitoring and alerting                           
    • Resiliency
    • Service and Operational Level Agreements             
    • Application Knowledge Support Artifacts   
  • Drive resiliency of the application product suite, implementing the appropriate Continuity Management plans according to defined business requirements.  Includes Disaster Recovery (DR), High Availability (HA), and/or Sustained Resiliency (SR) planning and automated, seamless execution.  Ensure Technical Recover Action Plan (TRAP) documents are accurately maintained.
  • Continuously evaluate and remediate all Application and Infrastructure Control (hygiene) breaks. Drive compliance for patching, failed backups, Security violations, Hardware, Software, and Configuration breaks, SSL Certificate policies, Firewall/PIRA maintenance, etc.
  • Review and ensure access levels to the production infrastructure are appropriate for individuals’ job responsibilities. Provide guidance to resource managers reviewing access for their teams.
*This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
  • 10+ years of Application Development work experience throughout the full project delivery lifecycle.
  • 5+ years Application Production Support with proven success resolving the true root cause of issues.
  • 7+ years in Mainframe technologies including:
        • MVS, Java, WebSphere
      • log analysis and monitoring tools (Splunk, MainView, etc)
      • Infrastructure engineering, especially as relates to Mainframe technologies
      • relational databases such as DB2
      • queue technologies, such as MQ/JMS
      • Resolving hardware and software hygiene breaks
  • Understanding of networking and cloud technologies, for example Security, Load Balancing, Network routing protocols.
  • Provide occasional 24/7 on-call escalation support as required.
  • Proven experience in incident/problem management.
  • Capable to execute and deliver on a multitude of concurrent initiatives in a dynamic environment.
  •  Proven experience as a technology leader: driving improvement and helping the organization achieve its objectives.
  • Excellent communication verbal and written skills, with the ability to contribute to Executive Level Conversations. Comfortable providing clear problem descriptions in terminology understood by a broad audience in a time sensitive environment. 
  • Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process.
  • Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations.
  • Experience with Incident Management methodologies, systems and tools.
  • Outstanding interpersonal skills and ability to establish strong relationships with all levels of management.
  • Strong knowledge of relevant applications and development life cycle methodologies, including Agile.
  • Experience working with geographically distributed and culturally diverse work-groups.
  • Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast paced dynamic environment with an ability to handle multiple tasks simultaneously.
  • Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint.
  • Experience in a DevOps model a plus.
  • Banking and/or financial services industry experiences a plus.
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