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APAC Network Operations Lead, Global Technology Infrastructure, Executive Director

Req #: 170064140
Location: Singapore, 01, SG
Job Category: Technology
Job Description:
About J.P. Morgan Chase & Co


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.  Information about J.P. Morgan is available at

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

Global Network Services (GNS) delivers value added products and service to meet business demands with a global data and voice network spanning 50 countries, with over 1 million data network ports, and 35,000+ network and security devices
This position within GTI Global Network Services (GNS) is responsible for management of the global data network to increase network stability and reduce operational risk for the firm.
Reporting to the Head of Global Network Operations, the GNS Operations Tier-3 Manager Role will have the following primary responsibilities:
  • Management of high profile network outages which involves both technical leadership and senior management communications
  • Represent Global Network Services in cross-business senior leadership technology forums
  • Management and governance of Incident Management, Problem Management as it relates to data networks globally
  • Staff management, including staff development, mentoring, appraisals, in addition to identifying and mentoring top talent within the organization
  • Collaborating with technology and business peers around the globe
  • Achieving the business objectives expected from a major in-flight program focusing on
    • Proactive network management
    • Event Management
    • Operational processes
    • Automation opportunities
  • Partners with global GNS product/service owners to highlight and address improvement opportunities (for example network resiliency, monitoring)
  • Partners with the GTI GNOC (Tier 2) organization to drive down MTTR and improve network uptime
  • Partners with other GTI Operate leads to improve the operational service delivery to our  clients
  • Attends/participates in LOB and GTI service delivery/production meetings and updates - feedback loop to the GNS global teams
  • Liaises with LOB Infrastructure and AD managers
  • Local, in region, contact for LOB for GNS related issues
  • Vendor Management
  • Capacity Management
  • 7 - 10 years of proven technical experience and success in coordinating the implementation and operation of network architecture solutions, preferably within the financial services industries, and across multiple countries.
  • Experience in managing various large scale enterprise network functions, including WAN, LAN, Telecom, Market Data, Security, DNS, and VoIP.
  • Minimum of Bachelor's degree
  • ITIL qualification preferred
  • Strong leadership skills, involving global and matrix-managed teams
  • Strong influencing and negotiating skills
  • Strategic thinker
  • Excellent verbal and written communication skills
  • Demonstrable success in identifying and driving process and resiliency improvements within a large enterprise organization
  • Strong sense of urgency

J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce.  Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.

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