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Asset Management, Senior Digital Channels Manager EMEA, VP

Req #: 170091035
Location: London, ENG, UK
Job Category: Asset Management
Job Description:
Title:  Head of Digital Channels EMEA
Reports to:   Head of Digital – EMEA
Business Overview
JPMorgan Chase & Co. is one of the world's premier financial institutions, widely respected for its capital strength and global investment expertise. JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.0 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and retail clients.
J.P. Morgan Asset Management is the brand name for the asset management business of JPMorgan Chase & Co. J.P. Morgan Asset Management is a leading global investment manager with over $1.2 trillion in assets under management. The Institutional and Funds Management businesses deliver financial expertise and solutions to insurance companies, investment advisers, wire houses, and independent broker-dealers, pension plans of governments, corporations, endowments and foundations worldwide.
J.P. Morgan Asset Management is seeking a talented Digital channels lead to join its London-based Digital team. The role requires the ability to engage multiple stakeholders across the EMEA countries, working collaboratively with the local marketing teams, business owners, central specialist groups and senior management to enable the successful delivery of key digital campaigns and activities, including the EMEA elements of the global digital improvement program. The successful individual will possess a good understanding and keen interest across the Digital Marketing spectrum alongside strong project delivery and campaign / stakeholder management experience.
Responsibilities include:
  • Lead the teams that support the Agile delivery of digital projects from integrated campaign activity to BAU web build, new CMS re-platforming and product data projects.
  • Work with the delivery managers and country heads setting regional priorities and communicating the release plans and content schedules
  • Responsible for the delivery of product metrics (KPI’s) and use those metrics to drive prioritization of workloads
  • Partner with business owners (BO), subject matter experts (SMEs) and the relevant digital teams to deliver best in class digital campaigns and improvements to the digital experience.
  • Be seen as a digital expert with a broad competency across Web, Mobile, UX, Paid search, digital Marketing and Analytics
Our aim is to deliver digital solutions of the highest possible standard to our stakeholders and this is a key role in the successful delivery and provision of support and expertise to the regional marketing teams.
The successful candidate will have vast experience across the digital landscape and have the ability to translate technical information and communicate business impact / benefit effectively to non-technical stakeholders.
You must be passionate about digital marketing, technology and design principles, understanding the many components that deliver rewarding and successful digital experiences every step of the way will be essential. You will have an opinion on the future of digital at J.P. Morgan Asset Management and you are willing to contribute to the firm’s evolution to embrace the utilization of existing and new digital channels to its fullest potential.
Your team
This position will be based from our London office with the regional UK & EMEA digital team. Specialist digital support will be spread across the US with a large contingent in our New York head office and extended technology teams and digital partners in APAC.
The role will interact closely with the relevant marketing leaders & teams for the respective regions to understand strategic direction, business objectives and development of assets. Working regularly with digital media & creative agencies to execute & optimise the plans, with the digital teams for more specialist support in specific areas (development, design/UX, content, analytics, social & CRM), and fundamentally with the regional and global heads of digital to enable the overall digital transformation in the business.
Leading a team of 3, reporting into you will be a team of specialists that focus on digital campaign management, product & website development.
  • Support the strategy definition, supervise the planning and ongoing activities including maintaining the quality and consistency of our websites
  • Enhance relationships with regional and country marketing teams to bolster digital support across the UK & Continental Europe
  • Support the planning of and oversee the execution of the overall digital strategy to increase drive the high priority digital KPI’s
  • Own full mix digital campaigns and programmes, identifying opportunity and setting clear KPIs, working with agencies and internal resources to optimise.
  • Drive collaboration across digital teams to expose full suite of capabilities to the broader marketing organisation across paid search / acquisition, email, social media and UX.
  • Provide both ad hoc and proactive strategic support/consultancy for marketing and sales teams
  • Supervise ongoing activities and drive the quality and consistency of our digital marketing activity towards a best in class model
  • Proactively identify opportunities to improve our customers digital experience
We are looking for
  • University graduate with digital / related qualifications
  • 8+ years experience in digital marketing / e-commerce within multinational organisation, agency or online retailer.
  • Ability to translate business and technical requirements to shape strategic solutions and direction
  • Excellent communication skills and the ability to interact confidently with all levels of management
  • Ability to work under pressure and meet deadlines
  • Excellent English and computer literate (Excel, Power Point etc.)
  • A natural solution-provider, managing his/her workload in an efficient and structured manner
  • Must demonstrate initiative and ownership of assigned responsibilities
  • Must be able to establish strong relationship with the business and project stakeholders
  • Provide guidance to the business and key stakeholders on digital activity
  • Strong critical thinking, analytical and problem solving skills
  • Team player, with a very strong work ethic and high energy level
  • Be an advocate for digital transformation across the business
  • Budget & vendor management
  • Proactively identify opportunities to improve our regional and global digital experience
About J.P. Morgan’s Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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