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Asset Management, UX specialist EMEA, Associate

Req #: 170091053
Location: London, ENG, UK
Job Category: Asset Management
Job Description:
Title:  UX specialist EMEA
Reports to:   Head of Digital – EMEA / Head of Content
 
Business Overview
JPMorgan Chase & Co. is one of the world's premier financial institutions, widely respected for its capital strength and global investment expertise. JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.0 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and retail clients.
 
J.P. Morgan Asset Management is the brand name for the asset management business of JPMorgan Chase & Co. J.P. Morgan Asset Management is a leading global investment manager with over $1.2 trillion in assets under management. The Institutional and Funds Management businesses deliver financial expertise and solutions to insurance companies, investment advisers, wire houses, and independent broker-dealers, pension plans of governments, corporations, endowments and foundations worldwide.
 
Description
J.P. Morgan Asset Management is seeking a talented UX specialist to join its London-based EMEA Digital team. The role requires the ability to engage multiple stakeholders across countries and cultures, working collaboratively with the European marketing teams, product owner, business owners, and senior management to enable the delivery of the European UX elements across campaigns and on the broader WCMS re - platforming and European site roll outs.
The successful individual will combine a passion for creative thinking, problem solving & openness to implementing new ideas and technologies. Focusing on UX design and applying an iterative development process in close alignment with the content team, technology, the wider digital organisation and the rest of the business to deliver successful UX improvements in line with global and regional priorities.
Working in a collaborative manner with the local and global development teams you’ll be able to listen to stories, goals and problem statements, then turn them into meaningful UX solutions helping to deliver product that make a real difference to our partners and customers around the world.
Key tasks include:
  • Interpret product requirements, user stories, persona descriptions etc. and high level business goals into visual solutions and demonstrable improvements to the user experience.
  • Collaborate with creative services / Brand team, web product specialists and content teams to deliver UX capabilities and services
  • Understand regional requirements and business needs, then work with relevant teams to adapt global guidelines / frameworks to great regional guides and attain business buy in.
 
Our aim is to deliver digital solutions of the highest possible standard to our European stakeholders and this is a key role in the successful delivery and provision of support and expertise to the local marketing teams.
 
The successful candidate will have experience across web, e-commerce or digital marketing environments and have the ability to translate technical / analytics and performance information into usable and actionable information and visual ideas / diagrams for non-technical stakeholders. You will have a proven track record of supporting the delivery of improved user experiences, combined with excellent communication and stakeholder management skills.
 
You must be passionate about digital technology and understand the many components that deliver rewarding and successful digital experiences every step of the way. You will have an opinion on the future of digital and you are willing to contribute to the firm’s evolution to embrace the utilization of existing and new digital communications channels to its fullest potential.
 
Your team
This position will be based from our London office with the regional UK & EMEA digital team. Additional specialist digital support will be spread across the US with a large contingent in our New York head office and extended technology teams and digital partners in APAC.
 
The role will interact closely with the immediate digital team but also with regional marketing specialists to understand business objectives and help develop assets. Working occasionally with digital media & creative agencies to execute & optimise the plans, with the broader digital teams for more specialist support in specific areas and fundamentally with the regional and global heads of content and digital to support the overall digital transformation in the business through proactively overseeing and ensuring execution of best practice UX principles.
 
Responsibilities
  • Acts as subject matter expert on UX trends and best practices at both a regional and global level.
  • Define new information architectures, navigation concepts, interaction patterns and template elements to develop user experience capabilities across the regional web properties.
  • Work with the centralised marketing and marketing communications teams to ensure a uniform approach and a strategic alignment to UX design and brand adherence is met
  • Supervise ongoing UX / creative activities and maintain the quality and consistency of our websites
  • Translate business problems into visual solutions and prototypes that improve our digital experience
  • Liaise with broader digital team and support collaboration / communication of goals, priorities & accomplishments
  • Integrate with the broader digital teams (including Digital marketing, digital channels, Technology & performance marketing) to provide proactive improvements and UX benefits that drive real business value for your stakeholders
  • Drive innovation across UX and act as a subject matter expert on UX trends and best practice
  • Represent the ‘user’ as their advocate during the development process, conducting early-stage usability testing and offering implementation suggestions from a user-centered perspective
Desired Skills and Experience:
  • Degree qualification, preferably in Graphic Design, Marketing or Communication
  • Minimum 4 years of front end web development experience, ideally in a digital production environment (e.g. agency)
  • Demonstrable in-depth understanding of user-centered design principles
  • Experience of the Adobe Marketing Experience Manager a significant benefit, with exposure to Adobe Marketing Cloud tools (Analytics, Campaign, Target and Audience Manager) and Adobe Creative Cloud tools (Photoshop, InDesign, etc.) also being preferred
  • Experience with UX prototyping tools such as InVision, UXPin, Balsamic and basic knowledge in frontend development and knowledge in alternative publishing and collaboration platforms is a plus
  • Must demonstrate initiative and ownership of assigned responsibilities
  • Must be able to establish strong relationship with the business and project stakeholders (customers) to ensure that business goals are met
  • Strong critical thinking, analytical and problem solving skills
  • Team player, with a very strong work ethic and high energy level
  • Must have outstanding written and oral communication skills
  • Analytical – able to understand, interpret & leverage data to optimise campaigns
  • Organised – ability to consistently deliver projects on time and budget
  • Be an advocate for transformation across the business
  • Ability to work under pressure and meet deadlines
About J.P. Morgan’s Corporate & Investment Bank
 
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at www.jpmorgan.com.
 
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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