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Digital Project Manager

Req #: 170092091
Location: San Francisco, CA, US
Job Category: Marketing/Communications
Job Description:

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect. 

The Digital Project Manager will be responsible for planning and managing the day-to-day workflow and processes that support our growing digital design project work across Digital Customer Experience (dce).

Key responsibilities include:     
  • Oversight and management of digital project portfolios and areas; includes project intake, assessment, resourcing and tracking
  • Collaborate closely with the Digital Design, Product, LoB, IT and Demand Management teams to understand the business demand and guide project execution
  • Partner with Digital and Partner teams to help drive concept readiness and artifact quality
  • Consult with creative teams to develop a clear plan and next steps for design activities
  • Serve as a single point of contact for project status & issue management
  • Ensuring all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s)
  • Manage small, medium and large projects for successful delivery
  • Ensure the PM team understands the project requirements and rationale
  • Consistently adhere to company standards and best practices
  • Participate in / champion ongoing PM and design team process improvements

Qualifications:

  • 8+ years of project/ program management experience working with digital design teams; experience at both a design studio and a large corporate environment preferred
  • Thorough understanding of Waterfall and Agile project methodologies
  • Demonstrated effectiveness developing plans, prioritizing activities and driving execution
  • Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
  • Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
  • Strong organizational skills with experience coordinating multiple work streams simultaneously
  • Proven ability to collaborate cross-functionally and influence outcomes
  • Demonstrated ability to adapt to changing business priorities and a strong work ethic

 

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