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Lease Booking & Funding Business OPS Director

Req #: 170093219
Location: Wilmington, DE, US
Job Category: Operations
Job Description:

The Manager is responsible for the processing of auto lease contracts received from the CAF Partnership dealer network and is responsible for the day to day booking & funding of lease contracts. The Manager will be responsible for managing processing teams in multiple locations. The processing teams verify contracts and ancillary contract documents to ensure they are prepared and executed in accordance with CAF originations verification and corrective action guidelines, CAF Pricing and Credit Risk Policy. The Manager is a subject matter expert related to the lease funding process, lease originations system (CALS, ACAPS, FileNet), and lease eContracting. The Manager will analyze lease process performance data (SLA, QA/QC) to identify potential gaps or opportunities to improve the overall process. The Manager will lead any IT improvements related to BOW for the lease funding process. The Manager will analyze lease funding performance feedback from several sources (OEM, Dealer and survey data) and identify potential gaps or opportunities to improve the overall process. The Manager will have a dotted-line reporting to the Auto Partnership Executive and an important responsibility is to keep the Partnership Executive informed on lease funding performance. In addition, should facilitate regular updates and address any concerns of the Partnership Executive.

  • Manage the day to day booking and funding of lease contracts from multiple locations, meeting required contractual SLA’s with Auto Manufacturer Clients
  • Analyze trends/gaps related to Client SLA performance. Analyze performance feedback from various sources (OEM, Dealers, Sales and Surveys). Determine where service gaps exist and develop corresponding action plans.
  • Monitor daily/monthly lease volume and production and ensure that there is appropriate staffing for all hours of operation.
  • Maintain all required quality standards, meeting all compliance and regulatory requirements. Review all QA/QC results and take appropriate action where necessary.
  • Communicate regularly with the Partnership Executive as well as the Partnership Senior Managers on lease funding performance results.
  • Lead any IT initiative in the CAF Book of Work related to the Lease Funding Process.
  • Driving the Lease eContracting utilization rates higher; Goal of 20% by the end 2018
  • Drive higher Dealer Satisfaction Scores on Lease Funding from our Manufacturer Clients. Surveys results will be used to measure performance.
  • 10+ years Lease processing or related operational experience; strong knowledge of auto leasing & servicing
  • Proven interpersonal, team-oriented skills
  • Experience in production, client services, project and risk management
  • Ability to communicate with department managers to facilitate operational process change
  • Highly organized and ability to thrive in fast-paced, deadline driven environment.
  • High degree of flexibility and tolerance for change.
  • Broad knowledge of the JPMorgan Chase organization
  • College Degree
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