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Operations Sr Specialist II

Req #: 170093159
Location: Bangalore East, KA, IN
Job Category: Operations
Job Description:
  • Review complex request types like Credit Inquires, Audit Confirmations & Loan Confirmations
  • Independently perform advance research on all request types within the prescribed SLA timelines
  • Perform control desk activities, responsible for work-load balancing, timely completion of the assigned jobs with best quality
  • Perform Internal Verification
  • Ensure to handle critical customer escalations (escalation mailbox and CMT) as & when required
  • Documentation of all process updates/exceptions in the process
  • Proactively highlight potential issues to management
  • Drive process improvements and implement process changes as necessary
  • Exhibit the highest standards of customer service to our internal and external customers
  • Graduate (any discipline)
  • 2 years of work experience (preferably with Banking Industry/BPO)
  • MS Office skills
  • Excellent Oral & written communication
  • Demonstrated ability to identify, analyze, plan, prioritize, and solve problems
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