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Home Lending - Process Manager I

Req #: 170090271
Location: Jacksonville, FL, US
Job Category: Real Estate Finance
Job Description:
Position Summary:
The Process Manager 1 participates in the development of new fulfilment strategies, process engineering and supporting risk management framework.  In this individual contributor role, this position functions as a subject matter expert with demonstrated knowledge of fulfilment as well as broader mortgage origination knowledge to identify and execute process improvement strategies. Day to day focus is on identifying optimal fulfilment strategies that meet efficiency and effectiveness targets and comply with all agency and government regulations.  The role identifies process gaps in the MX/Legacy system and guide and recommend guide system solutions, utilizes prior hands on experience and knowledge to assist in establishing analytic bench marking and establishing workflow process controls. The PM also analyzes current regulatory environment and recommends strategic solutions and demonstrates an understanding of policy, procedure and industry business practices.

Core Competencies:
Strategic thinker – Ability to think strategically leading to development of winning strategies by leveraging technical and business systems to deliver unparalleled production results.
Strong Communication Skills – Ability to communicate well within all levels in the organization and articulate strategic vision; present new strategy proposals for approval and funding.
Planning and Organizing – Ability to plan, organize and manage development and deployment of new fulfilment strategies that are innovative, competitive and responsible.
Sound Judgment and Problem Solving – Ability to make sound decisions to solve problems while being able to coach and develop the team involved in the creation, communication and implementation of innovative fulfilment strategies.
Strong Interpersonal skills – Ability to build and maintain positive working relationship with other members of the organization and demonstrates integrity, trust and strong ethical judgment.
Collaboration - Ability to engage others and work as a part of a team to achieve common goals through consensus building
Organizational Management - Ability to plan and manage multiple strategic projects, effectively identify priorities, drive results and persevere through problems
Problem Solving - Ability to analyze environment and recommend strategic solutions
Business Acumen - Demonstrate an understanding of policy, procedure, workflow processes, controls, and industry business practices
Principal Duties and Responsibilities
  • Develop and deploy new fulfilment strategies that meet efficiency and effectiveness targets and comply with all agency and governmental regulations.
  • Define, develop and present strategies that communicate opportunities, alternatives, and proposed solutions to executive sponsors and Sr. leadership.
  • Develop strategies through opportunity sizing, competitive bench marking and feasibility studies
  • Identify new opportunities and provide hands on approach to ensuring the attainment of set targets.
  • Collaborate across the organization to build strategic relationships and achieve common objectives.
  • Assist in developing strategic initiatives in support of increased productivity
Knowledge and Experience
·        At least 5 years’ Mortgage industry experience.
         Preferred 2 years’ experience as a subject matter expert within fulfilment department
·        Preferred 2 years’ demonstrated success in managing workflow design, developing procedures, and managing change.
·        Preferred 2 years’ experience utilizing process improvement methodologies (e.g. Six judgment.
·        Demonstrated high energy and drive with a high degree of personal accountability.
·        Functions well in ambiguity, while taking the initiative to create positive change through innovation
·        Proven ability to manage multiple projects and the flexibility to adapt to changing priorities
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