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CIB Operations - WCOB- KYC Onboarding - Associate

Req #: 170090144
Location: London, ENG, UK
Job Category: Operations
Job Description:
Role description:
The CIB KYC Operations team is looking for a highly motivated individual to manage client interaction and provide best in class client services on ongoing KYC due diligence periodic review and maintenance activities. This client-facing role requires client relationship management, pipeline or project management and KYC experiences.
Key responsibilities of the role include:
  • Serve as a single point of contact for KYC Operations team to manage CIB front office and client interaction and escalation
  • Prioritize book of work, create execution plans and optimize pipeline of client due diligence requests based on available MIS data and metrics
  • Validate KYC ownership and exit decisions with CIB front office
  • Review summary lists of outstanding client due diligence information prepared by KYC Operations team prior to client engagement to ensure the information is not available internally
  • Engage clients to obtain requisite KYC due diligence information and ensure outstanding requests are resolved within SLA timeframes
  • Ensure client KYC profiles are completed according to execution plans and meet regulatory timeline
  • Make escalations to CIB front office executives as appropriate when responses are not received from clients within SLA timeframes
  • Create and be accountable for the AML Risk Summary section of client KYC profiles
  • Support CIB front office on other KYC due diligence activities, including reviewing Negative Media disposition requests, drafting Expected vs Actual forms for account due diligence and facilitating AML meetings for Foreign Correspondent Bank (FCB) clients
  • Excellent communication and interpersonal skills
  • At least 10 years’ experience in Financial Services Operations
  • Strong organizational and time management skills
  • Strong analytical and problem solving skills
  • Ability to prioritize work, create a plan, and manage pipeline based on data analysis
  • Experience in client relationship management
  • Experience in project management or pipeline management
  • Strong understanding in AML/BSA/KYC due diligence requirements
  • Strong understanding of CIB products and services
  • Ability to assess AML, regulatory and reputational risk
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