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Java Software Engineer

Req #: 170087452
Location: Wilmington, DE, US
Job Category: Technology
Job Description:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
 
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

 

Enterprise Call Center Services group is responsible for maintaining all contact center technologies including Nice call recording, workforce management, Dialers, Genesys Call Routing, and Interactive Voice Response platforms.  This group is responsible for managing these technologies across the entire JPMC enterprise globally

 

Position Description:

 

The ECCS Java Application Developer is responsible for delivering high quality Voice and CTI applications to all JP Morgan business units. Primary role involves being part of ECCS Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications. The position will require off hours support as needed. Application Developers are expected to work closely with the entire ECCS IVR and CTI Development team and also work with offshore counterparts.

  • 8+ years of professional experience as an Application Developer with development, deployment, and support of large scale distributed applications in a mission-critical production environment.
  • Experience with Agile Methodology with full development lifecycle from inception through implementation
  • Working knowledge of Object Oriented Analysis/Object Oriented Design methodologies and life cycles
  • Demonstrated experience with version control tools such as Subversion and GI
  • 8+ years’ experience with application development on Java, J2EE, Spring, Spring Integration, , and MVC and Java Design Patterns.
  • 5+ working knowledge of Webservice technologies including SOAP/REST, TCP, HTTP, HTTPS.
  • Strong working knowledge of Eclipse and Tomcat.
  • Strong working knowledge of Log4J, CXF
  • Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic
  • Ability to translate business requirements into functional requirements documentation
  • Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)
  • Be capable of interfacing with infrastructure and application teams across different LOB’s to meet the project execution requirements.
  • Experience with Open Source technologies (Junit, Maven, and Jenkins)
  • Bachelors in Computer Science or specialized training / equivalent work experience
Preferred skills include the following:
  • Experience developing and deploying in Cloud environment
  • Experience with JMS and Messaging Products (preferably WebSphere MQ)
  • Strong working knowledge of IVR’s
  • Strong working knowledge of Natural Language Speech or expert working knowledge of Speech applications.
  • Working knowledge of Call Routing Platforms
  • Bachelors in Computer Science or specialized training / equivalent work experience
  
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer M/F/D/V.
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