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Merchant Services - Business Analyst II

Req #: 170095859
Location: Plano, TX, US
Job Category: Project Management
Job Description:

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.


The Business Analyst must have an understanding of project delivery lifecycle, business requirements development, as well as solid knowledge of industry practices.  The Business Analyst must have knowledge of the methodologies to gather business requirements, the role quality plays in the business requirements, and how to be a liaison between the business and technology teams.




  • Own responsibility for the elicitation and documentation of current state and future state models, data definition, data matrices, use case development, and business requirements
  • Develop the plan for the business requirements phase of a project
  • Lead and support business requirements sessions with subject matter experts
  • Structure and organize the business requirements in a logical order
  • Ensure completeness of all scope items with mapping to business requirements
  • Manage scope and escalate scope creep in the project
  • Adhere to the quality criteria as provided by the CCB PDLC Standards
  • Ability to manage the business requirements phase of a project in lieu of a project manager assignment, in some instances
  • Participate in process improvement opportunities as they are raised

  • Bachelors degree in Business or related field and/or experience
  • Minimum three to five years of Business Analysis experience
  • Three to five years of experience with Business Requirements elicitation tools and methods
  • Familiarity with technology concepts and systems applied to the assigned products (Point of Sale, Gateway, Front-end processing, Back-end settlement systems, reporting tools, etc.)
  • Handle multiple projects at once, meeting deadlines
  • Interact effectively and positively with all levels of personnel, partners and vendors
  • Continually learn and evolve to meet the current needs of the end user
  • Strong, detailoriented skills for planning and organizing
  • Ability to apply analytical processes in researching and resolving issues
  • Skill in understanding customer needs and providing quality customer service
  • Ability to handle conflict well and work efficiently in stressful situations
  • Action oriented and comfortable with change
  • Ability to use Microsoft Office Suite (a must); Blueprint requirements tool (preferred but not required)


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