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Merchant Services - Product Readiness Lead

Req #: 170091750
Location: Dallas, TX, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
 The Product Readiness Lead will work closely with the Product leadership team to drive End-to-End Product Management across Merchant Services through consistent and thorough documentation and information management.  This individual will draw on a client-centric product marketing background to help produce best in class product collateral to support our internal stakeholders in sales, boarding and operations and help make complex capabilities appear seamless to our clients.
  • Lead review of all existing product collateral materials to identify the appropriate collection of collateral to maintain and coordinate the refresh of all materials that will be maintained
  • Work across product organization to produce and keep current repository of strategic and tactical information related to each capability in market
  • Partner with the Field Strategy team and product managers to ensure the Product team's Knowledge Central site is the go-to internal JPMC resource for Merchant Services Product knowledge
  • Define the content strategy for a product area and work with other leads and cross-functional partners to drive consensus across teams
  • Help shape the strategic vision and goals for the entire content strategy
  • Manage a small team of external agency copywriters, ensuring timely delivery of collateral iterations and providing coaching on content, style, tone, and layout.
  • Author and edit educational content on products for both internal and external constituencies
  • Bachelor’s degree required
  • Typically requires a minimum 6-8 years’ experience
  • A Minimum of 4 years in payments, technology, e-commerce or financial services
  • Portfolio of writing samples
  • General business strategy acumen, talent for communication of complex business topics
  • Excellent written communication skills, and complex project management skills
  • Must have strategy, marketing, or content management background, with exposure to product development and project management processes
  • Strong working knowledge in Microsoft Publisher and/or advanced PowerPoint and Word skills 
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