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Infrastructure Engineer

Req #: 170090185
Location: Westerville, OH, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.
This position will be a part of Branch Engineering team for Branch Infrastructure Services team in Consumer and Business Banking.
Responsibilities include but are not limited to:
  • Work with diverse lines of business to determine desired technical solutions for business challenges
  • Function as a subject matter expert for supported technologies within the team
  • Design/Build of custom solutions and challenges in a distributed end point space
  • OS image creation and build management
  • Software packaging/integration
  • Software distribution
  • Automated inventory collection
  • Patch and vulnerability threat management
  • Process and tool automation
  • Configuration and systems certification for retail banking
  • Lead service design, and configuration
  • Design products required for supported environments
  • Integrate configuration management solutions
  • Implement standards, technology & process automation to ensure compliance to business and corporate policies and provide the top level of support for related products
  • Deal with outside vendors and assisting with engineering solutions to fit within the branch space
  • Excellent communication – written, verbal and non-verbal
  • Proven desire and ability to learn new technologies with regular frequency
  • Track Record of customer service focus
  • Tested Collaboration and teamwork experience
  • Proven troubleshooting capabilities
  • Configuration management in a large scale, highly distributed environment that includes Microsoft Windows 7/10, zero touch installations, application packaging, scripting and application integration
  • 5+ years deployment/engineering experience within Microsoft Windows OSes including both server and desktop products. Recent experience with Windows 10/Windows 7/Windows Server 2008R2/Server 2012 required.
  • 3+ years’ experience of infrastructure management in automated software delivery service field
  • 5+ years engineering experience with Microsoft Active Directory – Subject Matter Expert for workstation Group Policy and application integration.
  • 2+ years’ experience with OS and application virtualization, remote hosting, desktop VDI, and/or Thin Client terminal devices
  • Experience with Software installation packaging or automation is preferred (Wise Installer, Admin studio, Install Shield, Radia/SCCM packagers
  • 2+ years working with any OS provisioning method or tools; ADS, RIS, PXE, BootP, Opsware, Radia, SCCM etc...
  • 5+ years system automation/configuration scripting including: VB/VBS, PowerShell, REXX, AutoIt, and/or other.
  • Experience with IOS, Android, Windows 10, and Mobile Device Management is preferred
  • Require experience in a large highly distributed enterprise, utilizing industry best practices and mature processes for product release and change control
  • Familiarity of the Software Development Life Cycle would be preferred but not required
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