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Applications Support Regional Lead - Markets Execution

Req #: 170098802
Location: New York, NY, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

We are seeking a Regional Lead for Markets Execution production management. The Markets Execution platform includes JP Morgan Markets - the client platform which delivers J.P. Morgan’s financial markets solutions across the full trade lifecycle: award-winning research, powerful analytics, structuring tools, multi-product trading and extensive post-trade capabilities. Additionally, Markets Execution includes a number of applications critical to the operations of our sales force, research organization and Investor Services divisions and beyond.

Candidate will be responsible for:
  • Determining the production support operating model for applications which are hosted on the JP Morgan Market (JPMM) platform. Support of these applications will require regular engagement with business client services, infrastructure and other stakeholders.
  • Determine and directly own support for a number of other (non-JPMM) critical applications utilized by Sales, Research and Investor Services.
  • Combine a number of existing production management teams into a single regional, cohesive team.
  • Act regional escalation for all day-to-day issues impacting the plant- including acting as first point of contact for senior Technology and Business leaders in the region
  • Manage a team comprised of both local and off-shore resources to provide day-to-day support across the full spectrum of production management responsibilities
  • Work closely with the Markets Execution development team to understand the strategic growth plans for the platform and evolve the support organization to meet these needs.
  • Provide visibility into overall stability of the Markets Execution plant – provide trending and analysis to drive development prioritization of fixes and enhancements.
  • Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
  • Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
  • Manage the on-boarding of new businesses, Clients and applications to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events.
  • Identify and partner with development staff to eliminate single points of failure in the environment

Candidate should be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc.) and have a proven track record of achieving the above in prior roles. A candidate who has a proven track record of supporting front office trading / sales and/or external clients is a strong preference, as is someone who has previously led a geographically diverse team.
Qualifications:
Technical skills:
  • Linux / Unix
  • SQL
  • Perl / Unix / Python or similar scripting
  • Understanding of Web-based, Java, or e-commerce applications
  • Experience supporting public/private cloud based applications a plus
  • Monitoring software - Geneos, Splunk, Open Source
  • Networking / Infrastructure knowledge a plus
  • Requires a logical and detailed approach to problem solving

Software:
  • Linux / Unix
  • Java or similar
  • Software deployment tools / IDEs
  • Configuration management tools
  • Geneos
  • Messaging services (ex- Ultra Messaging, Nirvana, Tibco Rendezvous)
  • Apache Tomcat & Apache Web Server a plus

Soft Skills:
  • Strong written and verbal communication skills
  • Problem solving skills - natural inclination towards problem resolution
  • Self-driven & proactive
  • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations

Problem solving:
Ability to understand complex component/system/service interactions, look for causes and provide solutions.
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