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Infrastructure Service Support Analyst

Req #: 170084153
Location: New York, NY, US
Job Category: Technology
Job Description:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
                                                                     
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
 
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
 
As an Infrastructure Service Support Lead, you will be accountable for one or more of the following: incident management, change management, impact identification, management communication, client relationship management, service improvement, discovery/gathering/documenting of business needs and requirements, complex internal/external customer file implementations.
 
Key Responsibilities:
  • Work with key stakeholders to ensure that overall business and goals for delivering technology-based services are met 
  • Function as a Service Delivery manager to communicate with key stakeholders regarding system outages, issue resolution, infrastructure changes, and other pertinent matters that impact internal and external customers
  • Work with project teams resources to ensure environment readiness prior to planned turnover dates
  • Identify process gaps and streamline processes for efficiency
  • Plan, coordinate, and manage lower (non-prod DEV, IST, and QA) environment sync ups prior to and post releases
  • Build relationships with project teams to promote partnerships
  • Understand infrastructure changes and how they impact downstream systems and environments.
  • Minimum 5+ years experience managing multiple projects and priorities.
  • Minimum 5+ years service level management experience.
  • Minimum 3+ years operating in Linux based environment.
  • Minimum 3+ years experience with Powerpoint, Word, and Excel.
  • Minimum 3 years experience with Microsoft Project.
  • Experience with infrastructure components and the integration into application architecture.
  • Experience within Test Environments (Pre-Production Environment) to ensure successful delivery of fully tested code.
  • Experience with configuration management (i.e., release management, inventory management, migration, version control, change control, etc.).
  • Understand the software development life cycle and delivery.

Experience with creating project schedules, charts, and graphs (i.e., MS Project plans, gantt charts, and so on

 
Preferred Qualifications
  • Ability to learn quickly
  • Strong ability to self-manage, gauge a situation, and take appropriate action
  • Strong technical aptitude and willingness to learn new technology
  • Understanding of operating systems, database concepts, and middleware
  • Ability to build and maintain exception customer relationships
  • Excellent written and verbal communication skills
  • Strong leadership skills
  • Ability to read application architectural logical and physical diagrams
  • Knowledge of project management basics
  • Strong presentation skills
 
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