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Commercial Bank - Client Service Specialist - CB Service Center (Phoenix, AZ)

Req #: 170096211
Location: Phoenix, AZ, US
Job Category: Customer Service
Job Description:

The Commercial Banking Service Center provides support nationally to our clients as well as internal Service partners for routine operational inquiries and issues.


As a Client Service Professional, you will report to a Sr. Client Service Manager or Client Service Manager and operate under general supervision as part of the Commercial Banking Service Center.


Role Responsibilities

  • Take incoming calls from Commercial Bank clients for account inquiries, transaction requests and account maintenance requests.  In addition, handle calls from clients who opt out of their dedicated CSA's voicemail.
  • Investigate and resolve generic and complex issues
  • Assist Client Service Analyst, Associate and Sr. Associate with inquiries on clients’ accounts (including follow up and escalations)
  • Must be able to efficiently utilize technology to capture and fulfil client’s requests in appropriate systems.  
  • Responsible for tracking calls in appropriate system in addition to follow through on all customer requests and interaction with local market as appropriate.
  • Must be able to communicate with the client on the phone clearly and concisely.
  • To prioritize responsibilities to ensure individual goals and objectives are met as defined in the service representative scorecard
The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer.  It may be different than what is listed on the requisition based on candidate experience level. 
  • Minimum two years of proven customer service experience in financial industry to include proven problem resolution experience
  • College degree preferred
  • Proficient telephone skills
  • Refined listening skills
  • Extremely detail oriented
  • Ability to Multi-Task
  • Have excellent oral and written communication skills
  • Ability to interact with clients while accessing bank's systems
  • Demonstrated ability to work independently with the added capability of working well in a team
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