Corporate – Global Business & Document Services – Ops Supervisor (m/f)
About J.P. Morgan
J.P. Morgan is a leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients’ needs, anywhere in the world. We operate in 150 countries, and hold leadership positions across our businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm, every day. This is why we are the most respected financial institution in the world – and why we can offer you an outstanding career.
Global Business and Document Services (GBDS) requires a Mail & Print Supervisor to oversee and ensure high quality Mail/Courier and Print production duties to meet the group’s targets and standards. The Supervisor will demonstrate pride and professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues putting the customer / client first and foremost. The role requires a ‘can do’ attitude with a flexible approach and using own initiative to provide mail, courier and print solutions to internal clients, working as part of a team to support the GBDS operation and other tasks within GBDS
The Supervisor will be responsible for the day to day oversight of staff and operational management. He/She will ensure staff attendance is managed in accordance with the volumes and seal trends to determine sufficient manpower, ensure maintenance of service performance and production, and assigned tasks are fully completed to support the requirements of internal clients within the GBDS service framework. The Supervisor will be the first point of contact for the local and GBDS Management team, providing regular updates and working together to escalate and manage any known or potential issues that may impact the team or operations.
Operational efficiency - Print
Operational efficiency – Mail
Manage visitor access log book and ensure only people with permitted access enter unaccompanied
Punctual time keeping and attendance
JPMorgan Chase & Co offers an exceptional benefits programme and a highly competitive compensation package. JPMorgan Chase & Co is an Equal Opportunity Employer
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