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UX Design Lead, Design Foundations

Req #: 170094811
Location: San Francisco, CA, US
Job Category: Digital
Job Description:

About Chase:

Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.


Position Overview


The Role:

JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect. 

The Design Foundations team is seeking a UX Design Lead who will be responsible for our core knowledge base.  You will design and establish the means to access the core of our integrated and living institutional knowledge to be referenced by Design, Product, and Development.  This includes: wire frames; grid and type systems; ideation on modular documentation strategies; a robust IA for broadly accessible information from multiple touch points; and meeting with design, development, and product partners across the Chase Digital Customer Experience (dCE) organization.

Key responsibilities include:     

  • Work with internal clients and program manager to build designs for websites. Must have strong skills in, Sketch, InVision, Principle, etc. or equivalent application(s).
  • Determine appropriate information topology, and other technical solutions, and make relevant recommendations.
  • Develop and maintain robust Web style guides for internal documentation site.
  • Provide thought-leadership on best practices and next-generation digital trends for web centric design considerations of information and knowledge sharing.
  • Create mock-ups for user testing, and finished files for development.
  • Create site layout and user interface with standard HTML / CSS / PHP / JAVA practices.
  • Work with Design Foundations leadership to deliver the library and other relevant and integrated resources. 
  • Bachelor’s in UX/HCI or related field, or significant equivalent experience;
  • 7 years minimum experience with HTML and CSS;
  • A strong visual and technical portfolio;
  • High proficiency in Adobe design centric products, Sketch, inVision;
  • Knowledge of multiple platforms and devices browser capabilities and limitations;
  • Design for and understanding of accessibility best practices;
  • Agile/scrum development experience;
  • Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment;
  • Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information;
  • Strong organizational skills with experience coordinating multiple work streams simultaneously;
  • Proven ability to collaborate cross-functionally and influence outcomes;
  • Demonstrated ability to adapt to changing business priorities and a strong work ethic




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