Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
JPMorgan Chase has undertaken an aggressive digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect.
The Design Foundations team is seeking a UX Design Lead who will be responsible for our core knowledge base. You will design and establish the means to access the core of our integrated and living institutional knowledge to be referenced by Design, Product, and Development. This includes: wire frames; grid and type systems; ideation on modular documentation strategies; a robust IA for broadly accessible information from multiple touch points; and meeting with design, development, and product partners across the Chase Digital Customer Experience (dCE) organization.
Key responsibilities include:
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