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Corporate Meeting Coordinator

Req #: 170098930
Location: Brooklyn, NY, US
Job Category: Admin & Facilities Services
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.

 
Global Services (GS) provides services to all JPMC lines of business in the areas of Conference Center, Dining Services (Employee & Client), Meeting & Events, Production Services, Ticket Administration and Travel.  By providing these services in a centralized function, GS is able to support the business initiatives of JPMC in an efficient, professional and best in class service model.  Our primary function is to enhance both the client and employee experience at JPMorgan Chase by providing services for all lines of business globally.
  • Cover reception desk essential functions; answering telephone calls, returning emails promptly- within four hours or by the end of day
  • Stand, Greet and direct clients when they arrive to the conference center
  • Walk and inspect conference set up
  • Detail pop up/small meetings as directed
  • Assist Meeting Planner with high level meetings (right hand of the planner, buddy system)
  • Interact with Central Reservation (internal meeting booking department), porters, audio visual and catering 
  • Submit  facilities requests as directed by Planner
  • Support Meeting Planning Managers, Meeting Specialists and other managers
  • High touch approach, customer service focus
  • Perform any other job related duties as assigned
  • Handle all conference center guest room blocks, where it applies
  • Manage space issues, escalate unresolved issues to the Lead Planner
  • Adhere to conference center SOP’s
  • Two years hospitality experience in 5 Star Hotels, Event Planning and Food & Beverage with high touch customer service
  • Ability to follow written and/or verbal instructions
  • Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodations
  • Ability to effectively deal with internal and external clients, some of whom will require high levels of patience, tact and diplomacy
  • Ability to multi-task in a busy environment
  • Knowledge of basic audio visual and catering
  • Typing proficiency
  • Quick problem solving skills
  • Effective time management
  • Analytical, organized, detailed oriented
  • MS Office skills, knowledge of EMS booking system (a plus)
  • Must be willing to work flexible shifts covering conference center hours and locations
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