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Merchant Services - VP / Sr. Business Manager

Req #: 170100443
Location: Plano, TX, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
The VP / Sr. Business Manager (within the Chief Administrative Office) will provide the opportunity to work directly with the executive Leadership Team on projects at the forefront of the payments industry. It is also a great opportunity to learn about all of the key initiatives happening across the LOB. Projects will include heavy interaction and collaboration with client and functional teams.

Help manage each business/function to implement a structured operating cadence:
  • Partner with project teams and other key partners (Operations, Technology) to develop business cases in support of key business objectives
  • Drive and support CCB planning efforts (Budget, Headcount, Revenue Planning)
  • Manage O&R process:  coordinates with the business and collects inputs to understand O&Rs to the budget/targets (Revenue, Expense, HC)
  • Identify and implement efficiency initiatives
  • Lead the development of capacity plans and a structured review process
  • Lead high priority performance/efficiency initiatives working across multiple stakeholders
  • Link strategy to execution by pushing for clear objectives, timelines and metrics



  • Bachelor’s Degree in Finance or Management
  • Minimum 6 years in financial services; merchant acquiring industry knowledge preferred
  • Finance and/or P&A background is preferred, Project Management a plus
  • Expertise in PowerPoint/Excel
  • Demonstrates consistent track record of driving change and delivering results
  • An outstanding ability to apply quantitative analytical approaches, communicate effectively (both verbally and written), and work well in cross-functional teams
  • Strong Project Management, organizational skills and detail-orientation
  • Strong time management and organization skills
  • Comfort juggling a dynamic/complex projects, and thrive in a fast paced environment.
  • Excellent end-to-end problem solving, including developing actionable recommendations
  • Must have strong communication and interpersonal skills to be able to effectively communicate to sr. leadership
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