Apply Now    

Merchant Services - Sr. Product Manager - Information Management

Req #: 170101821
Location: Dallas, TX, US
Job Category: Product Management
Job Description:
JPMorgan Chase & a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. As an industry-leading provider of payment solutions, the nation's number-one bank-owned acquirer, and the number one worldwide acquirer, J.P. Morgan can help clients operate their receivables all in one bank, better navigate the omni-channel payment landscape, and enhance cash flow. Our approach has transformed how organizations view their merchant services provider, from the perception of being a commodity provider and cost center into a valued, multifaceted business partner that can help drive sales. For more information, go to
The Senior Product Manager is a product owner responsible for shaping the strategic product roadmap, leading cross-functional work to coordinate development of industry-leading commerce product offerings, and managing the associated book of work. Specifically, this role is part of the Information Management team that owns the insights, reporting, and dispute resolution products within merchant services globally.
This highly collaborative position requires an individual who has demonstrable product management and leadership skills and a proven history of successful product delivery. The ideal candidate understands that product management is cross-functional and involves strategic thinking, market research, client interaction, architecture, technology design, financial analysis, project management, resource planning and general awareness of goals versus constraints.
  • Drive product level competitive intelligence
  • Create value propositions and define client benefit creation
  • Define product strategy and create roadmap, inclusive of a roadmap for particular verticals as applicable
  • Evaluate pricing options and recommend pricing strategy
  • Create business cases and project charters for new products and enhancements
  • Drive approval and technology commitment for roadmaps and insertion on the book of work
  • Identify business requirements and change controls
  • Manage business decisions and clear roadblocks for successful project completion
  • Represent projects during senior leadership meetings
  • Define pilot approach, communication, and other product readiness activities prior to launch
  • Analyze client requests and issues, make recommendations with constraints in mind, and drive to resolution
  • Ensure maintenance of an ongoing product controls environment
  • Derive and maintain Product KPIs




  • Bachelor's degree or equivalent experience; MBA preferred
  • 7+ years of product or related experience
  • Must have prior experience working in financial services industry
  • Prior experience working at a payments, or payment technology company is a plus
  • In-depth understanding of business intelligence or client reporting
  • Demonstrated experience in roles requiring critical thinking and thought leadership
  • Proven ability to develop and drive a successful product roadmap
  • Experience developing product strategy and establishing product positioning
  • Must have strong organizational skills to plan, organize and schedule resources
  • Proven success interfacing with clients
  • Experience with technical concepts and working with technical staff as needed
  • Strong communication and presentation skills
  • Proficient in Microsoft PowerPoint with exceptional deck building skillset
  • Proficient in Microsoft Excel to analyze data and build financial scenario analysis
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Other Information

Apply Using LinkedIn

You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.

Submit an Updated Résumé

During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.