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DevOps / Web Infrastructure Support Lead for JP Morgan Markets platform

Req #: 170099071
Location: Singapore, 01, SG
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

 
About this Role
We are seeking a Senior DevOps candidate for a role as technology leader for 4-5 employees as part of a worldwide client facing service. JP Morgan Markets (JPMM) spans all global regions with distributed Data Centers in multiple regions.
The role includes DevOps processes, application and infrastructure support for the JPMM portal hosting over 100 financial applications.
 
Key responsibilities
  • Supporting and improving the DevOps operating model for applications which are hosted on the JP Morgan Market platform.  Support of these applications will require regular engagement with business client services, infrastructure and other stakeholders.
  • Supporting core infrastructure of JPMM platform including Geo-location based & local load balancing, Internet security; Networking and Apache & Tomcat based applications.
  • Manage Software deployment processes and tools.
  • Act as escalation for all day-to-day issues impacting the plant- including being first point of contact for senior Technology and Business leaders within region
  • Work closely with the Markets Execution development team to understand the strategic growth plans for the platform and evolve the support organization to meet these needs.
  • Provide visibility into overall stability of the Markets Execution plant – provide trending and analysis to drive development prioritization of fixes and enhancements.
  • Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
  • Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
  • Manage the on-boarding of new businesses, Clients and applications to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events.  
  • Identify and partner with development staff to eliminate single points of failure in the environment
 
The successful Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles. 
  
 
Soft Skills :
  • Strong written and verbal communication skills
  • Problem solving skills - natural inclination towards problem resolution
  • Self-driven & proactive
  • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
 
Problem solving:
  • Ability to understand complex component/system/service interactions and look for causes and provide solutions.
Tech skills:
Linux administration and host performance tuning
Experience working in a worldwide SaaS environment
Management of internet facing multi-tier 24/7 critical web infrastructure.  
Understanding of Web-based, Java, or e-commerce applications
Understanding of scalable web based architecture
Understanding of internet security
Understanding of Load Balancing  
Experience supporting public/private cloud based applications.
Perl/Unix Shell Scripting
Network – Layer 2 & 3
Monitoring software  - Geneos, Splunk, and Open Source.  
Requires a logical and detailed approach to problem solving
 
Software:
  • Linux/Unix
  • Java
  • Apache Tomcat & Apache Web server
  • Firewalls
  • LDAP and other directory infrastructure.
  • Software deployment tools
  • Configuration management tools.
  • Geneos
  • Messaging servers.
*Please note that this role is required to work a scheduled shift pattern including weekends on a rotational basis and on call for crisis remediation 24/7 as needed.
 

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

 

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

 
J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.
 

 

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