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Executive Director – Chase Ultimate Rewards Travel

Req #: 170099271
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:
 
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
 
Chase Card Services (CCS) is seeking an executive to lead strategy to accelerate growth of the loyalty travel business, increase engagement with the 20+ million customers with Chase Branded Cards (e.g., Sapphire, Freedom and Ink) and deliver a best in class customer experience.  The role of Executive Director – Chase Ultimate Rewards® Travel will have full accountability for meeting all of the consumer needs, which includes setting the business unit strategy, managing the P&L and leading our transformation initiative to deliver the new digital and fulfilment platform, and a high performing cross-functional team to deliver business objectives and financial and service level targets against objectives.
 
This individual will be responsible for working within the Ultimate Rewards & Loyalty Solutions group as well as within the Chase organization to understand and direct strategic opportunities, develop marketing plans and execute programs. Likewise this individual will be responsible for engaging the partner to understand unique partner capabilities and opportunities to accelerate growth, ensuring that the appropriate objectives and communication are maintained to successfully implement all marketing, customer experience and growth initiatives and fostering a strong spirit of partnership.
 
This individual must have strong overall business leadership and be highly focused to ensure results exceed expectations. This individual must have superior knowledge of consumer marketing (including digital/mobile acumen) and product and customer experience initiatives.  Importantly, they should command expert understanding of the key financial drivers such as risk management associated with the loyalty, portfolio and product aspects of the program and will be responsible for the annual P&L deliverable.  
 
This position represents a significant leadership opportunity within the Chase organization with and visibility with senior leadership of Loyalty and Chase Branded Cards groups.
  • 10+ years general management & leadership experience
  • Strategic thinker with a passion for creativity and innovation
  • Strong analytical skills and a track record of managing and growing a P&L
  • Marketing expertise with experience in brand, prospect and customer marketing
  • Exceptional leadership acumen to build great teams and attract top talent
  • Proven ability to influence and collaborate across a highly matrixed organization
  • Strong business control understanding and experience
  • Financial Services background preferred; knowledge of credit cards a plus
  • Bachelor's degree, MBA preferred 
 
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