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Data Warehouse Manager

Req #: 170102266
Location: Westerville, OH, US
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.


As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

Position will be a member of Data Management Production Support team under Production Management Organization –Data Management organization is responsible for all production platforms supporting and operating the CCB Data Eco System for all CCB LOBs that includes managing the Integrated Consumer Data Warehouse (ICDW) including more than 1 PB Teradata database, more than 40K ETL jobs, BI reporting and Hadoop.
  • Opportunity to work in Big Data Platform such as Hadoop, Cassandra
  • Gain good exposure to latest technology on the Data Management platform
  • Manage Support mainly during US day time as mature India team will handle support during the night.
  • The position is to manage Level 2 support with on-call model and there are no Shifts  
  • As a Production Support Manager, you will be responsible for Incident and Problem resolution for aligned LOBs. Lead a global team of 7 to 15 resources.
  • The role also involves engaging and partnering with AD teams, and various platform owners like Teratada, ETL, BI, etc. and also interfacing with executive and Senior management.
  •  Responsible to ensure that the applications meet their required service levels
  • Perform service transition from development to support
  • Effectively perform root cause analysis of issues and report the outcome to business community and Management.
  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.
  • Coordinate and work with the global production support team
    1.  Strong sense of ownership - Feeling of personal accountability for all areas directly or indirectly supporting.  Should have willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution.
    2.  Communication – Should be able to clearly communicate ideas in technical or business terms with senior business leadership, leadership outside the LOB (internal or external), their peers across IT, as well as their team. 
    3.  Leadership - Assess a situation, prioritize requirements, and then go out to any IT team, including both development and infrastructure, and get support as needed.  
    4.  Self Directed - Has a strong sense of self and purpose.   Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of the stakeholders.


  • Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience 
  • 10+  years of professional experience in the field of information and technology.
  • 5+ years of Experience in developing and designing data warehouse applications using SQL Server, SSIS, and SSRS 
  • Experience with Batch Scheduling tools such as Contol-M
  • Experience with Windows platforms and windows scripting
  • Experience in SQL  debugging skills
  • Experience in using BI tools such as Business Objects and/or Tableau
  • Experience in working in ABInitio ETL tool and Unix is a plus
  • Knowledge of open source tools and utilities
  • Experience in leading teams
  • Ability to multi-task /change focus quickly.
  • Must be a team player.
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