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Corporate – Human Resources – Learning Specialist – Analyst

Req #: 170100510
Location: London, ENG, UK
Job Category: Human Resources
Job Description:
JPMorgan Chase’s Corporate Investment Bank Learning & Development organization is recruiting a Learning Operations Specialist to join a dynamic and innovative global team environment committed to delivering quality training programs. Working in close partnership with the Training and/or Development teams to ensure the successful delivery of projects, the successful candidate will be professional, confident and must have experience with the end-to-end organization and execution for multiple events.
Job Description:
  • Work closely with Program Managers to ensure flawless program coordination and administration.
  • Room logistics support:  reserve audio/visual requirements.  Reserve operated assisted conference numbers (when required).  Prepare student name tents/name tags.  Confirm room reservations and audio/visual requirements one week prior to the class.  Ensure flipcharts, name tents, materials, and audio/visual equipment are set up correctly on the day of the class.  For virtual training: ensure virtual classroom links are available to participants and materials are uploaded to the virtual room.
  • Provide on-site logistical support for select training events.
  • Marketing: prepare course announcements.  Create calendar invites and add students to calendar entries.
  • Monitor class enrollment: Ensure minimum number of participants have registered for the class.  Determine if class cancellation is required due to low enrollment.
  • Materials (for internal programs): send out pre-work instructions and/or materials to participants.  Send a reminder to participants to print materials and bring to class.  When appropriate, print training materials and ensure delivery to the class. 
  • Vendor support (when applicable): provide vendors with room locations for all classes, and then confirm class information and logistics with vendors one week prior to the class.  Send rosters to vendors to use as sign-in sheets and to distribute materials/pre-work to participants.  Confirm vendors are onboarded on the firm’s invoice payment system.  Arrange vendors’ building/security access.  When facilitators are new to JPMC, identify an onsite escort for the initial meet/greet and to ensure room logistics are satisfactory. 
  • Training attendance: ensure vendors or facilitators have captured attendance for all classes and submitted to the global training operations generalist to update class completion and close out rosters.
  • Survey administration/support:  ensure survey link is distributed to class participants, Support feedback consolidation and produce reports.
  • Expense management: create Purchase Orders (POs) and process invoice payments for vendor program delivery.  Process non-vendor/program related invoices.  Record program expenses via global financial tracking system and reconcile against the budget.
  • Client relationship management: interact with clients representing training partners and facilitators.
  • Diary management: scheduling and liaison with program facilitators and learners.
Skills Required:
  • 2+ years experience with training support, event planning or equivalent in a corporate environment for a major company or other complex, matrixed organization.
  • Demonstrated success with managing complex logistics for multiple programs/events.
  • Experience with performing in a fast-paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure.
  • Strong work ethic – reliable, committed, productive, cooperative, self-disciplined, trustworthy, accountable.  Recognizes when it’s appropriate to deliver more than expected.  Embodies principles that guide work behavior leading to consistently producing high-quality and accurate work. 
  • Work collaboratively with global team members and productively in virtual team environment.
  • Superior analytical and decision-making skills, combined with the ability to think innovatively.
  • First-class client service, interpersonal and team skills.  Effective verbal and written communication skills suitable for a corporate environment.  Demonstrated ability to interface appropriately with all levels within the organization.  Ability to establish strong partnerships.
  • Strong technical skills.  Ability to learn new systems and interact with multiple systems.  Advance knowledge and experience with Microsoft applications – Excel, Outlook, Sharepoint, and Word.
  • Strong organization and time management skills.  Ability to serve multiple clients at all levels, prioritize requests and negotiate deadlines.  Demonstrates flexibility and completes follow-up actions in a timely manner.
  • Excellent attention to detail to produce accurate and high-quality reports/materials.
  • Learning management system experience preferred.


JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
The hiring manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.
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