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Application Support Analyst - Global Clearing

Req #: 170098411
Location: New York, NY, US
Job Category: Technology
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

This role provides the opportunity to be part of a global program that spans multiple lines of business within the Investment Bank. As part of the Corporate & Investment Bank (CIB) technology group, the Cleared Derivative Technology (CDT) Operate teams’ goal is to be the single point-of-contact for all technology problems experienced by the CDT business in North America. Co-located with the client relationship managers, you will be an integral part of delivering our technology capability to the external prime brokerage client base.

Responsibilities:
  • Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization
  • Provide strong problem management and coordination discipline with inherent capability to perform issue investigation and resolution across wide range of CDT Applications
  • Build up an extensive and practical understanding of CDT applications as well as a general end-user understanding in key and critical line-of-business applications
  • Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability
  • In addition to daily support activities work with the operate control manager to deliver on tasks to improve service capabilities across CDT Applications technology and championed line-of-business applications
  • Develop and utilize core support tools and processes to perform work whilst improving day to day practices for support team members with the goal of delivering service improvements to the business
  • Maintain documentation on issue corrective actions in line with best practice to ensure knowledge accessibility and continuous learning amongst team
  • Partner in application deployment activities working closely with technology development teams to ensure standard support criteria are met prior to implementation
  • Participate in the support rotation to ensure adequate business support coverage during core hours (9AM-7PM)
  • Provide additional cover out of hours for deployment and continuity test activities


Required Skills:
  • Basic SQL – Should be able to query database (Oracle, Sybase), understand the code and, at times, suggest changes/improvements
  • UNIX – Basic understanding of Unix commands and should be able use them to look at logs and other server based service. Should be able to debug/write shell scripts.
  • JAVA – Coding/Debugging experience. Should be able to look at logs to debug issues.
  • Product knowledge of Credit Derivatives, OTC Clearing business or Future & Option business
  • Experience of working in front-office trading environment
  • Excellent communication skills and confidence in a high-pressure environment
  • Ability to multitask and work effectively under extreme pressure and stress
  • Ability to lead and drive multiple tasks concurrently
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