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Front Office Application Support - Markets Execution, Associate

Req #: 170102949
Location: Singapore, 01, SG
Job Category: Technology
Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader in Banking. The world’s corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank supports our clients around the world providing strategic advice, raising capital and managing risk.
About this Role
We are seeking an Associate level candidate for a role within the Sales and Client Management PM (Part of Markets Execution production management).   The Markets Execution platform includes JP Morgan Markets - the client platform which delivers J.P. Morgan’s financial markets solutions across the full trade lifecycle: award-winning research, powerful analytics, structuring tools, multi-product trading and extensive post-trade capabilities.   Additionally, Markets Execution includes a number of applications critical to the operations of our sales force, research organization and Investor Services divisions and beyond.
Key responsibilities
  •  Supporting applications which are hosted on the JP Morgan Market (JPMM) platform.  Support of these applications will require regular engagement with business client services, infrastructure and other stakeholders.
  • Determine and directly own support for a number of other (non-JPMM) critical applications utilized by Sales
  • Resolve day-to-day issues impacting the Applications stack - including being first point of contact for Technology and Business across the full spectrum of production management responsibilities
  • Work within a team comprised of both local and off-shore resources to provide day-to-day support to both internal and external users
  • Work closely with the Markets Execution development team to understand issues, drive resolutions and stability of the applications evolving the support to meet these needs.
  • Create and drive real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
  • Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
  • Manage the on-boarding of new businesses, Clients and applications to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events.  
  • Identify and partner with development staff to eliminate single points of failure in the environment


The successful Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles.  A candidate who has a proven track record of supporting front office trading / sales and/or external clients is a strong preference, as is someone who has previously worked in a diverse team.
Key skills:
  • The successful applicant is most likely to be a high achieving graduate with a solid degree in a numerate subject (e.g. mathematics, engineering, computing science) and keen to develop a career in a world class investment bank with an intimate exposure to a front office environment.
  • Experience in supporting e-Trading environments – algorithmic trading, order routing, low-latency trading, exchange connectivity with a working knowledge of business flows and terminology
  • Incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution.
  • Drives best practices and identifies potential areas of improvement
  • Excellent interpersonal skills, team player, with an ability to remain calm under pressure while prioritising workloads to meet business expectations.
  • Experience in tooling using scripting languages like Perl/Unix/Python or similar to drive down the operational risk
  • Capable of writing SQL queries and understand how relational databases work
  • You have experience working with a variety of platforms, including UNIX/Linux  (RHEL experience preferred)
  • Exposure to System and application monitoring software  - Geneos, Splunk, Open Source
  • Networking / Infrastructure working knowledge a plus
  • A development background using Java or similar languages a plus
  • Experience supporting public/private cloud based, Java, or e-commerce applications a plus
J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.
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