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Tech Ops Technician

Req #: 170090828
Location: Bangalore East, KA, IN
Job Category: Technology
Job Description:

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

  • We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
  • We have assets of $2.5 trillion and operations worldwide
  • We operate in more than 100 markets.
  • We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.


J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

                                                                                                                                                                        The Technology team at our GSCs service all Lines of Business and Enterprise Technology in helping build and operate innovative industry leading solutions. The breadth of capabilities within the Technology team at the GSC enables it to support the firm in leading edge areas such as Digital, Big data analytics, Robotics & Machine Learning.


This position will be part of the Global Enterprise Access Administration Database Operations team supporting all major lines of businesses.


The Database Technology Operations Analyst role will be responsible for delivering quality customer service to internal customers as the primary contact for fulfilling database access requests, leveraging multiple tools and systems for execution.

You will be responsible for performing access administration daily functions in addition to driving security related projects and leading our automation efforts.

You will also be accountable for process improvement/definition, risk standards alignment, oversight, and leadership of the database administration functions.

You will serve as a liaison between clients and other technical groups to resolve access issues and will be responsible for complying with Information Technology Risk policies and standards. Flexible schedule in support of a global production environment includes overtime as necessary.


  • Articulate the business value and impact of technical and non-technical information and understands when to escalate issues
  • Takes ownership of client issues ensuring appropriate parties are engaged for timely resolution
  • Strong verbal and written interpersonal and communication skills
  • Uses organizational, time-management, and office automation skills to facilitate efficient job functionality and team goals
  • Minimum of 1 years experience in a risk role
  • Minimum of 1 year experience in a database access admin role preferred
  • Minimum of 1 year managing small to medium-scale initiatives and projects
  • Overall knowledge of user access management standards
  • Demonstrated technical problem solving skills and a customer service focus
  • Excellent communication and consensus building skills
  • Ability to communicate technical information in easy to understand business terms


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