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Consumer Bank Recruiting Manager

Req #: 170103597
Location: New York, NY, US
Job Category: Human Resources
Job Description:
About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
Position Overview
The Role:
The Consumer Bank Recruiting Manager will lead the recruiting function for high volume and specialty branch roles in the NYC Metro, NY North/CT, New Jersey, and Long Island/Queens. The Consumer Bank Recruiting Manager will manage a team of recruiters responsible for screening/sourcing, networking, interviewing and managing the offer process.  Their key responsibilities will include building a sourcing strategy aligned to the business priorities, a strong focus on the candidate/client experience and maintaining a tight risk and controls environment.
Key responsibilities include:     
Regional Recruiting:
  • Partners with Consumer Banking Regional Directors and Market Directors to understand the business priorities and staffing needs to build a proactive sourcing strategy.
  • Demonstrates subject matter expertise with recruiting processes, training direct reports and coaching the entire team.
  • Consults with the business to create and sustain meaningful recruiting strategies as it relates to hiring goals; including strategies for increasing diversity and military hiring.
  • Drives change management-actively leveraging and encouraging team adoption of new tools and processes
  • Develops and executes various recruiting events; internally and externally, to continue building branch awareness and new sourcing strategies.
  • Maintains a strong focus on delivering an outstanding client and candidate experience.
  • Participates in regular client meetings to deliver consistent messaging, with appropriate tone and content for the audience
  • Effectively communicates across levels in the organization
Risk & Controls:
  • Drives controls initiatives helping team to understand the value behind the initiative.  Proactively identifies potential risks and mitigates appropriately.
  • Utilizes reporting to support candidate care, monitoring undispositioned candidates and ensuring appropriate action is taken.  Coaches and trains team on risk/controls audits.
  • Actively participates and encourages team participation in control, compliance and audit-related trainings.
  • Escalates risks and concerns in a thoughtful, timely manner.
  • Proactively identifies potential risks and mitigates appropriately.
Reporting & Analytics:
  • Utilizes reports to drive production, including monitoring capacity reporting and adjusting accordingly.
  • Generates efficiency gains through effective management of demand and capacity.
  • Provides ongoing recruiting reporting and insights to clients and HR partners.
  • Partners with other Recruiting Managers to share best practices, create synergies, and drive results.
  • Partners with the Marketing team on the annual media plan for the branches in the Northeast regions; including social media, events, etc.
  • Drives and supports business specific initiatives by partnering with business leaders, aligned HRBPs, and other strategic partners.
  • Actively supports individuals on their team in development/career planning, achieving goals, and provides ongoing coaching feedback for performance development.
  • Fosters a climate and culture that creates a positive employee experience where employees love their jobs and are proud to work for Chase.
  • Champions an inclusive environment of open communication and diverse perspectives.
  • Five or more years of recruiting experience in the branch space strongly preferred.
  • Demonstrated ability to lead recruitment/sourcing efforts with the ability to design and implement proactive pipelining strategies.  
  • Strong people management skills; coaching, developing, monitoring risk/controls.
  • Strong partnership and consulting skills. 
  • Customer/Client focus, ability to think through experience and drive customer satisfaction.
  • Success leading complex projects and the ability to balance multiple priorities.
  • Excellent interpersonal and communication skills and the ability to establish strong relationships.
  • Strong business results focus, ability to drive results.
  • Knowledge of recruiting risks/controls, ability to monitor risks and ensure recruiter compliance.

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