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CIB Operations - KYC Market Utility Project Manager - Associate - Bournemouth

Req #: 170096227
Location: Bournemouth, ENG, UK
Job Category: Project Management
Job Description:

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Wholesale Client Onboarding (WCOB) is a global team that plays a critical role in introducing new clients to the CIB as well as ensuring full due diligence is done with respect to new and existing relationships.  The team functions in close partnership with Sales, Operations, Credit, Legal and Compliance to ensure efficient and timely on-boarding to the JP Morgan infrastructure. The Reengineering team employs strategic initiatives and execute on process efficiencies to design and implement a standardized and consistent client on-boarding service and deliver a world-class client experience.


Key Role and Responsibilities


The successful applicant will be part of the WCOB Market Utilities team, responsible for defining requirements and integration activities around external vendors that effect the operational processes for 1700+ heads globally. The role presents the opportunity to work across multiple functional groups and all lines of business globally.


•Leadership – Drive and implement the product vision for the Reengineering team, ensuring coherence across the businesses, risk, operations and technology in developing the operating model

•Programme management - Manage multiple projects across globally distributed technology and operations functions.  Produce and maintain project plans, capacity plans, business requirements and adoption plans

•Subject Expertise – Grow understanding of the business, end to end onboarding process and stakeholder environment in order to actively shape the operating model and challenge assumptions

•Stakeholder management – Influence senior leaders  ED/MD levels on product and agree on adoption roadmap for product

•Governance – Support the governance structure of the programme through ensuring engaged stakeholder member participation

•Risk & dependency management – Identify, document and communicate risks and dependencies affecting deliveries; drive their resolution

•Change management - Demonstrate effective controls around the introduction of change and or process improvements

•Communication – Ensure all stakeholders are aware and appraised of the operating model as it develops; maintain a living, evolving document to ensure there is clarity of both the current status and next steps

•Implementation – Deliver  process change to an agreed plan in a controlled manner with alignment to  strategic programme milestones where required


About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.


Qualifications and Key Skills

•Work Experience: Extensive experience in process reengineering, solution design, project execution and leadership.  Prior experience in financial services including partnership with business, risk, operations and technology groups across different locations

•Entrepreneurial spirit: Demonstrated track record of being a self-starter that seeks to break the status quo and initiate change with both a strong attention to detail with ability to understand the bigger picture

•Problem solving skills: Ability to quickly broker solutions and resolve conflict situations using critical thinking based on exceptional analytical skills and a superior ability to highly structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights, and develop solutions

•Client management skills: Stakeholder expectation management, influencing and negotiation skills to maintain the momentum of delivery

•Innovation skills: Demonstrable experience in design or delivery of an operating model within the financial services sector.  Experienced with leveraging information and technology to improve business operations and processes

•Project management skills: Proven ability to frame projects and establish required governance to move projects forward within a dynamic and rapidly changing environment. Prior use of and familiarity with full range of project management methodologies is required

•Communications skills: Strong verbal and written communication skills with ability to communicate effectively at many levels of the organization

•Analytical Skills: Ability to work with large data sets and establish trends to form and validate process decisions

•Technical skills: Required: Strong PC skills in Microsoft Office (Word, Excel, PowerPoint). Preferred: Visio, Project

•Product Knowledge: Required: Demonstrated knowledge of at least one of the following areas: Treasury Services Products, Investment Banking and Mergers & Acquisitions, Loans, Prime Brokerage, Custody and Fund Services, Future & Options Clearing, Markets trading (e.g. Cash Equities, Credit, Rates, Bonds, Securitized Products, Foreign Exchange, Commodities).  Preferred: Know Your Customer and Anti-Money Laundering Due Diligence requirements, customer screening requirements, global regulatory requirements.

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