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CCB Risk - Home Lending - Operational Risk - Vice President

Req #: 170100919
Location: Columbus, OH, US
Job Category: Accounting/Finance/Audit/Risk
Job Description:
JP Morgan Chase
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Our Firmwide Risk Function
Our Firmwide Risk function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.
CCB Risk
Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others
This position in Consumer & Community Banking (CCB) Operational Risk supports Home Lending business functions (Originations, Marketing, Capital Markets, Servicing/Default and Support Services) and the Home Lending Risk Management organization.
Operational Risk is the risk of loss resulting from inadequate or failed processes or systems, human factors, or external events.  Operational Risk Oversight is an independent, second line unit that proactively identifies potential operational risks and ensures adequate controls are in place to guard against financial loss.  Operational Risk Oversight is responsible for maintaining, monitoring, updating and executing the Operational Risk Management Framework (ORMF) and providing strong and sustainable risk oversight for Home Lending.
Must execute the following objectives:
  • Manage ORMF objectives and requirements
  • Foster relationships with Corporate Operational Risk, Risk Management, and Oversight & Control teams, as well as Home Lending business owners
  • Act as a strategic advisor for all Home Lending functional levels and consult with senior leadership; work with Oversight & Control partners on the assessment of operational risk, including fraud, legal, compliance, technology and finance risk
  • Monitor inherent risk profiles in the business and the control environments, and provide guidance on risk mitigation and process improvement activities
  • Provide oversight of Risk Control Self Assessment (RCSA) activities and verify conformance to RCSA standards mandated by the ORMF
  • Identify unmitigated or partially mitigated business risks, which can result in material financial, operational regulatory or reputation risks for the firm
  • Assess the risk associated with new business initiatives and change management activities
  • Ensure a broad, data-driven monitoring program for key risk drivers, exposures, controls, or potential operational risk events across processes


  • Minimum of five (5) years experience in risk management or other related experience required (financial services environment preferred)
  • Extensive operational experience/knowledge in Originations and Servicing/Default required; Support Services or Capital Markets preferred
  • Strong communication, presentation, project management and leadership skills required
  • Able to follow complex methods, processes and procedures in diverse routine and non-routine tasks
  • Bachelor’s degree in business, finance/accounting or related field; or equivalent work experience required
  • Must possess strong analytical and problem solving skills to be used in operational evaluation and interpretation of compliance information
  • Able to handle highly confidential information and material in a professional manner
  • Strong priority management and multi-tasking skills required
  • Able to operate in a matrixed environment; must be able to directly influence change, negotiate, and appropriately escalate
  • Highest level of professionalism, self-motivation and sense of urgency
  • Flexible and able to work in a fast-paced environment to effectively meet deadlines and work with minimal supervision
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