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Quality Assurance Associate - Compliance Operations

Req #: 170102542
Location: Brooklyn, NY, US
Job Category: Project Management
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
The Compliance Operations organization provides management and oversight associated with operational support for Global Compliance including the development of operational centers of excellence for compliance functions which are operational in nature including: Alert Operations (Level 1 Alerts Disposition), OFAC/Client Screening, Due Diligence, Look Backs, Disclosure of Interest, Account Activity Reviews, Personal Account Dealing, and Licensing & Registration.  
Compliance Operations is responsible for supporting and leading aspects of the firm's Anti-Money Laundering (AML) program. The team works closely with the AML Program Management Office, Global Financial Crimes Compliance and the enterprise-wide control program teams to identify, remediate and track issues, and develop controls to sustain improvements as they are made. The company's responsibilities related to Anti-Money Laundering span every business, function and region - and apply to every customer and client of the firm.
The Quality Assurance Associate is responsible for understanding Customer and Business Impacts of project charter/concept/architectural documents in the initial phase of the project life cycle.
Responsibilities include:
  • Participating in execution of a strategy; implementing  tactical solutions to meet goals for a functional sub-group or a department
  • Facilitating business requirements and functional design discussions with Business Owners / requestors
  • Researching and documenting current state processes and applying appropriate changes to support business requests/needs
  • Developing process flows for strategic initiatives and assisting in the development of  target operating models
  • Conducting research and thorough analyses of data
  • Contributing to the translation of business requirements into functional design
  • Communicating issues effectively with Business Leads and Project Managers through project implementation
  • Engaging with the line operations team throughout implementation of projects
  • Actively engaging in project requirement meetings:
    • Influencing requirements through analysis; providing thoughtful input to insure  business needs are met
    • Identifying and documenting project gaps, impacts, and risks
    • Working to ensure all business requirements are accounted for
  • Escalating project issues and risks appropriately
  • Managing work streams,  small projects or other program initiatives, with moderate to low supervision
  • Collaborating on user experience and business strategy
  • Contributing to idea creation and project execution
  • Monitor project post-execution and ensure long term implementation
  • Capturing and communicating lessons learned from a project and  applying them to future business requirements
  • 3-5 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance/AML and KYC subject matter
  • Demonstrated experience with strategic planning
  • Ability to self-develop and independently problem solve under strict deadlines
  • Proactive, strong attention to details
  • Strong working knowledge of Microsoft Office (Excel, PowerPoint, Visio, Word)
  • Strong verbal and written communication skills
  • Proven project management experience with documenting and writing business requirements and project plans
  • Collaborates effectively with colleagues and other support partners
  • Experience with facilitating meetings among stakeholders on various levels within the organization
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