As a Business Operations Analyst II on the Centralized Testing and Release Support team in CCB Operations Infrastructure, you will support quality experiences for our Call Center Specialists and Chase customers. You will lead a team that is responsible for User Acceptance Testing of desktop software applications used by our Call Center Specialists across CCB and channels used directly by our Chase customers such as Single Lending Desktop, automated phone systems and the chase.com website. You will evaluate test processes/tools to identify opportunities for improvement, automation or consolidation of test practices. You will develop test planning, execution, and reporting strategies in alignment with Coordinated Releases and/or Monthly Off Cycle Releases. This role will be responsible for leadership of multiple test efforts as well as providing leadership, mentoring and coaching to employees.
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