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Business Analysis & Reporting Analyst-602

Req #: 170105508
Location: Tempe, AZ, US
Job Category: Operations
Job Description:
The Strategic Business Analyst II will perform and provide analytical support for the Fraud, Claims and Disputes Contact Strategy area by identifying, analyzing and influencing data-driven decision making.  The analyst will be involved in the design & development of new metrics, performing advanced analytics and improving controls.
  • Conduct in-depth and detailed oriented contact strategy analysis to:
    • Provide insights/root causes for business performance
    • Identify new operational and process opportunities. 
    • Business case preparations
    • Proactively communicate and collaborate with clients and internal teams to analyze information needs
    • Own and coordinate multiple projects with competing priorities
  • Manage full analytics lifecycle à starting from identifying opportunities, understanding business requirements, collecting / analyzing data, validating and making recommendations
  • Develop ad-hoc reporting based on business needs
  • Support audit preparations (reporting, analysis, control reports, etc)
  • Present analyses / recommendations in verbal and written form to a wide audience that is clear, concise and easy to understand



  • Bachelor's and / or Master’s degree in a quantitative discipline (Mathematics, Statistics, Operations Research or similar) from an accredited college / university required
  • Strong analytical, interpretive and problem solving skills, which require interpreting large amounts of data and its impact in both operational and financial areas
  • 3+ years of related analytical experience
  • Fraud / credit card knowledge preferred
  • Knowledge and demonstrated experience with software packages / platforms (SQL, SAS, UNIX, Teradata, Oracle), and MS Office related products (Excel, PowerPoint, Access)
  • Excellent written and oral communication skills, and strong presentation skills
  • Results and client focused with a sense of urgency
  • Self-starter, works well independently and as a team player
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