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Operations Analyst II - Elgin, IL

Req #: 170103668_2
Location: Dallas, TX, US
Job Category: Operations
Job Description:
The Operations Analyst II is a new role in Credit Bureau Operations that will
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
interface with senior level leadership while performing in depth customer data analysis.  The person in this role will work closely with furnishing and dispute management and process owners to identify risks and opportunities using data analytic and business intelligence tools.  The Analyst will also manage the day to day work activities of other junior Analysts. The position also has responsibility for automating the data gathering and generation of operational reports. 
Examples of the different types of analysis and reports will include:  identifying high risk data trends, identifying data quality anomalies, developing customer dispute behavior segmentation, automating reports that are currently generated manually.
Key Responsibilities:
  • Collect and analyze complex credit reporting and dispute data to identify risks and opportunities
  • Translate data into meaningful business information that can be used by operational management to make decisions
  • Develop executive summaries and communicate findings in a way that is easily understood and actionable
  • Automate data gathering and report generation
  • Review and suggest modification of established procedures, recommend and implement process improvements and manage multiple projects based on business need
  • Coordinate daily work assignments for a small team of Analysts without direct management responsibility
  • Requires 3+ years of Data Analysis experience
  • Requires SQL 3+ years experience
  • Requires SAS 3+ years experience
  • Requires VBA for Excel 2+ years experience
  • Highly organized and ability to manage multiple tasks
  • Detailed oriented with ability deliver high quality work
  • Excellent Oral and written communication skills
  • Ability to translate data into meaningful business information using Power point and business intelligence tools like Tableau
  • Prefer familiarity with database structure supporting Mortgage, Card, Auto and Consumer Bank
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