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Technology Site Manager, Vice President

Req #: 170105204
Location: Manila, 00, PH
Job Category: Technology
Job Description:

About J.P. Morgan Chase & Co


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.  Information about J.P. Morgan is available at

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

To lead and manage all GTI (Global Technology Infrastructure) staff for the location entity to support and maintain the technical infrastructure to ensure that:
  • the service is delivered as agreed to all Lines of Business:
  • all projects are managed according to plan;
  • the operational risk environment is managed and reported appropriately;
  • costs are managed;
  • that there is an active program to train and develop staff for career development.
1. Location:
  • Act as a communication point to all business line COO’s, SCO and represent the location GTI technology function at the LOC (Location Operating Committee).
  • Represent the GTI technology function to all vendor and outside service relationships.
  • Perform a senior Technology advisory role to location and business leaders within the location
  • Participate in local technology initiatives that benefit the local technology community, not limited to GTI.
  • Provide escalation point for GTI technology in location.
  • Capture demand in location by engaging with the local business and communicate this to relevant GTI areas.
  • Support legal, regulatory, and compliance requirements for LoB’s.
2. Service Delivery and Projects:
  • Understand the service delivery profile of the location for all tower groups in GTI and the BAI groups (business aligned Infrastructure).  Ensure the service that is provided matches the requirements of all LOBs (Lines of Business) through regular reporting reviews and improvement programs.
  • Facilitate the infrastructure management group to ensure that communication lines are maintained with all stakeholders, and that regular meeting structures, agreed reporting and governance are all in place and is being maintained.
  • Manage and facilitate the process of incident management of the location whenever service issues are discovered, reacting to all alerts as appropriate; ensure that the right level of support is available, on-call, 24x7.
3. Risk Management:
  • Understand and manage the risk profile of the location, providing updates and reporting as required.  Report to the location operating committee and regional risk management when required.
  • Monitor and engage all risk forums for the location, ensuring adherence of the control environment and that all local towers follow respective and resultant action plans, ensure all location Managers sign off and approve their respective controls, creating evidence as necessary.
  • Represent the location in scope discussions escalation of issues and draft report status of all internal and external audits, in conjunction with the regional tower and BAI leads.
  • Represent the location technology groups in discussion with regulators, ensuring that all technology is setup appropriately under the guidelines provided by those regulators for all technology groups.
  • Provide overall responsibility, oversight, direction and leadership for business continuity and disaster recovery activities within location.
4. Financial:
  • Ensure that the financial aspects of the location are managed.  Conduct regular reviews so that the plan is correct, that expenses are being booked correctly and that any variance is explained.
  • Ensure that asset management processes and procedures are implemented and followed at all times.
  • Ensure all staff resources are in plan, and are under contract, as appropriate. Conduct regular reviews with all tower Managers to ensure location is covered.
5. People Management:
  • Provide management oversight to all GTI resources in location.
  • Ensure that a career and staff development program is in place, such that all GTI employees have an opportunity to grow and improve in their respective roles.
  • Ensure regular reviews are conducted, which should include objective setting and follow up, quarter, mid and end of year appraisals.
  • Lead and deliver at local staff forums, present global, regional and location news and updates so that staff feel engaged in the progress of the organization.
  • Contribute to the support network within JPMC by conducting coaching and mentoring to all levels locally and remotely.
  • Deliver leadership training and development to all Managers and VP’s.
  • In excess of 15 years IT experience, the majority of which should be in an infrastructure role, preferably within the financial services sector.
  • In excess of 10 years demonstrated experience at a management level, being able to articulate proven staff development and growth success.
  • Experienced in working in an influential role, specific experience in senior roles with no direct reporting relationships with subordinate staff would be an advantage.
  • Experience in managing vendor and supplier relationships.
  • Strong communicator able to create and maintain people relationships.
  • Relevant degree.

J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce.  Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.

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