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VP Digital Operations Manager

Req #: 170102285
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Job Description:
Description
The Digital Payments organization is a motivated, forward thinking team comprised of high-talent product managers with a singular focus of delivering innovative payment services with the most important platforms.  We seek to transform customer experiences, be excellent partners, simplify the ways we do business, and tirelessly drive toward product excellence. 
 
The ideal candidate understands the mobile & emerging payments landscape, is an avid user of digital payment applications and is familiar with the opportunities and challenges of e- and m-commerce.  Understanding of finance business models, digital platforms, payments technology and the payment landscape is required.  The desired candidate will accomplish his or her goals by driving innovation with other business, marketing and financial product owners to engage with third party wallets. 
The Digital Payments Operations Manager will be responsible for ensuring operational performance, stability and resiliency of the digital payment products.  They will work collaboratively with product, IT and controls managers to manage our business within an agile delivery model.   They will establish and maturate operational reporting, execution and business review processes for our product group. 
 
Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical skills, as well as a passion for developing winning customer experiences. In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with external and internal partners spanning business management, operations, technology and management.
 
Key Responsibilities:
  • Manage day to day operational performance of Digital payments products including
    • Operational metrics and reporting
    • Monitoring and reporting of system outages and impacts
    • ITSM review,  Approval and validation
  • Recommend operational changes to improve overall system stability and resiliency
  • Review product feedback and support improvement recommendations
  • Lead Operational management reviews
  • Facilitate Sr Management reporting packages (EMR)
  • Facilitate periodic intake and roadmap reviews of our products and services
  • Act as custodian for business unit knowledge about our products and services
  • Manage Business Unit Calendar
  • Work collaboratively with Operations and IT to improve our operational performance
 

 

 

CCBD

 
Qualifications:
  • At least six years of related professional experience in fields related to business operations management
  • Experience in agile development methodology and integration of operational processes within an agile delivery framework.
  • Bachelor degree or equivalent experience
  • Proven results with regard to driving improved customer experience and quality through implementation of strong business processes, process reengineering, and best practices 
  • Ability to plan and execute in a timely manner with an appropriate sense of urgency
  • Advanced presentation skills, both written and verbal, with ability to communicate project status to executive/senior management (communications and status reports are tailored to audience with the right frequency and level of detail).
  • Sound business judgment and objectivity with ability to think critically about how risks are mitigated
  • Analytical strength in understanding and mapping business processes
  • Self-motivated & confident with the ability to demonstrate ownership, challenging and influencing change where necessary
  • Independent worker with strong communication and relationship skills
  • Strong computer skills including Excel and PowerPoint, with ability to learn new tools as required. Skills with data analytics tools are a plus.
 

CCBD

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