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Business Process Manager-Sworn Documents

Req #: 170106289
Location: Wilmington, DE, US
Job Category: Operations
Job Description:
Business Process Manager II – Sworn Documents
Business Process Manager
Primary responsibilities include ongoing administration of control related processes as well as identification and prioritization of process issues and improvement opportunities.  Leads identification and implementation of audits and controls necessary to maximize process quality and efficiency.  Primary point of contact for internal and external stakeholder to coordinate end-to-end process delivery.  Partners with stakeholders to negotiate a balance between process improvement and achievement of core business objectives.
  • Follow up on outstanding issues as identified by Business Control team as well as other vested stakeholders (internal, outside regulatory agencies) to ensure timely resolution of all items; escalate aging issues as appropriate to senior management.  As new issues arise, work with the business by assisting in completing root-cause analysis and ensuring proposed remediation plans are thoroughly vetted with appropriate implementation plans and timeframes.
  • Lead peers in evaluating and developing root cause analysis and making solution recommendations with the business to ensure resolution and long term sustainability.  Responds to procedural inquiries from internal control groups and external regulatory constituencies
  • Lead in designing sustainable governance processes including documentation requirements and standards for executive forums
  • Work with team to ensure thorough, complete, and accurate documentation of critical process maps across the business area
  • Develop control monitoring routines in support of the business ensuring sustainable processes are in place for the ongoing reporting and evaluation of risks.  Proposed monitoring routines must ensure an assessment of regulatory, financial, reputation and consumer risk is complete and the implemented product serves to ensure a well controlled operating environment
  • Partner with key stakeholders and assist in complex required risk assessments for any new products, initiatives, changes to strategy and ensure appropriate review and approval by required entities
  • Assist or lead in rollout and implementation of Risk Control Self-Assessment (RCSA) testing for business area
  • Assist team in development and monitoring of key risk and key control indicators for the business
  • Understand all new proposed initiatives or changes to existing practices within the business and evaluate potential operational risks (customer, regulatory, reputational, etc.).  Communicate and document observations, escalate as appropriate to business leaders
  • Assist in accomplishing all key deliverables, reporting, dashboards, attestation, etc. as required to ensure a controlled operating environment
  • Recommends and implements process changes to improve services and systems
  • 5+ years project management and governance experience in a Recovery or Collections environment, prefer Bankruptcy collections experience
  • Prior experience in a compliance or control organization, with experience developing control monitoring routines
  • Demonstrated end-to-end responsibility for identification and mitigation of process gaps related to mandated policies and procedures
  • Lead and/or participate in compliance related audit activities including risk assessment, control evaluation, report drafting, work paper documentation and follow up and verification of issue closure
  • Ability to work independently to manage specific processes and related tasks/issues
  • Ability to formulate decisions for concerns that fall within the limits of existing processes and procedures
  • Ability to problem solve and make decisions when variables, alternatives, and outcomes are not clearly defined
  • Candidate must be detail-oriented with an ability to prioritize and simultaneously manage multiple tasks
  • Ability to interact effectively with all levels of management, including cross-functional and external stakeholders
  • Must possess in-depth knowledge and understanding of operational processes and related concepts and controls
  • Advanced skills with PC-Based tools including MS Office (i.e. Word, Excel, Project, PowerPoint) required
  • Strong project management capabilities and excellent verbal and written communication skills
  • Strong judgment and critical thinking skills
  • Self-motivated with focus on establishing a strong control environment
  • Strong reporting, presentation and influencing skills
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