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Application Support Analyst

Req #: 170100853
Location: Houston, TX, US
Job Category: Technology
Job Description:
 JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. 
As an Applications Support Lead in Corporate Technology, primary responsibilities will be to ensure the smooth and effective operation of the applications and 24/7 availability of the systems through careful monitoring of production processes, automating procedures where possible via scripting, and performing Permit to Operate on each application release.  You will work with the development and other support teams to provide design guidelines and imparts knowledge on technical trends and solutions. Instruments end to end monitoring of infrastructures to ensure high availability and timely alerting of potential issues. Ensure infrastructures have adequate capacity and are refreshed on a periodic basis.   You will also develop and maintain system documentation, run-books and production metrics reporting. 
The successful candidate will need to truly understand how the systems work so they can contribute to the overall solution, including the ability to create unix scripts, autosys jobs, SQL queries, and alerts independently.  They will be considered partners for a solution, not simply command executors, and are expected to add value by suggesting changes to the infra and processing.  During a training period of approximately three months, they will be sitting with the development teams to gain the knowledge required for the position
Duties include but not limited to: 
Start of Day ready for business checks 
Environment management: Production, UAT, Pre-Prod 
Scripting: Autosys, Unix, Database queries 
Raising Alerts to users 
Release management 
L1 investigation and resolution of issues raised by users.


Bachelor's degree in Computer Science or related technical or business area  

Minimum of 7 years of experience overall, with at least 5+ years of experience working in an applications production support/application development environment  

Experience supporting real-time sensitive applications 


Additional Preferred Skills:

Scripting & Configuration — UNIX shell or other system level scripting, SQL scripting  

WebLogic,Apache and Tomcat — Application Server experience/administration, OBPM.  


Oracle DB - Functional knowledge of SQL; Practical implementation experience of schemas and stored procedures  

Should be familiar with release management best practices and adherence to security policies.

Additional  expertize in process manager (OBPM), Informatica, Monitoring tool (Geneos). process flow control.

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