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Action Plan Management

Req #: 170104158
Location: Wilmington, DE, US
Job Category: Operations
Job Description:

Credit Bureau Operations / Data Furnishing

Action Plan Management (602)


As an Action Plan Manager you will work for Credit Bureau Operations and own administration and oversight of High Priority Action Plans from concept through to remediation.  This position will partner with the Chase lines of business and Credit Bureau Operations areas to promote Credit Reporting Agency (CRA) data accuracy, sustainability and accountability through documented policies and standards.  

Responsibilities include: 

  • Accountable for the Action Plan project plan, strategy, task evidence and remediation within the designated timeline
  • Exhibits ownership in directing and managing complex Action Plan initiatives and issues
  • Ensure each action conforms with corporate and overall policy and standards
  • Document and engage key operational dependencies, stakeholders and ownership responsibilities early on  
  • Champion appropriate business analysis, process mapping and re-engineering were applicable
  • Resolve high-level conflicts by making informed decisions and engaging senior management and line of business partners
  • Document and respond to Action Plan risks and opportunities
  • Develop effective presentation materials suitable for senior leaders
  • Manage prioritization of activities supporting key Data Furnishing initiatives
  • Participate in line of business project status meetings and report progress on material efforts Implement and execute daily/weekly/monthly Action Plan status reports
  • Perform quality reviews to ensure process is in compliance with FCRA (Fair Credit Reporting Act)
  • Engage and identify cross-impacts with other functional areas as needed  


 Required Skills

·         Highly responsive, Performance driven

·         Knowledge of CDIA and Metro2  - Data Furnishing is a plus

·         Excellent Project Coordination and Project tracking skills

·         5+ years of related project management experience

·         Experience in collaborating across multiple functional operational teams

·         Must demonstrate strong time management skills, ability to multi-task & handle multiple  assignments, proactively consider future impacts & prioritize one's own work

·         Must have professional verbal and written skills being able to communicate effectively on both a technical and business level

·         Excellent attention to detail and ability to analyze detailed business requirements, raise questions and seek resolution to outstanding clarifications required for test case identification

·         Good oral and written communication skills, interpersonal skills and ability to influence

·         Strong partnership and team building skills

·         Bachelor’s degree or equivalent work experience

·         Fluency in Word, Excel, Visio and PowerPoint


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