Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone. As a Chase employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what's next - for you and for us.
Centralized Transaction Operations IT (CTO IT) delivers timely solutions using the best design and implementation tools, including Service Oriented Architecture, Business Application Monitoring and Business Process Management, in order to continuously improve business processes while taking an outside-in, customer-centric perspective.
As a Business Analyst, you will serve as the primary liaison between the IT and business end-users; work with the business to analyze business requirements and review/produce documented and approved specifications for any new/change to technology applications; work with the Quality Assurance Team and Development Team to ensure that they understand the specifications to deliver a quality product to the business; work with the training team to document system scenarios, identify roles impacted, and help develop a change management/training plan; and conduct business process modeling and generate applicable scenarios for the technology functionality testing team.
You will be responsible for identifying, assessing, and documenting business requirements; recommending business priorities, and advising the business on options, risks, and costs; conduct extensive research to determine if solutions to business requirements currently exist within or outside the business unit, and ensure that solutions are feasible considering stringent timelines. You will analyze the impact of proposed solutions holistically, develop use cases to explain/demonstrate business requirements/specifications to IT team, and contribute a business or process perspective during design reviews. You will be responsible for delivering various project related artefacts throughout the Software Development Lifecycle. You will assist the Quality Management Team to ensure that documented requirements and corresponding use cases / process flows can be easily translated into test plans and test cases, and ensure that the testing process covers all identified scenarios and use cases. You will triage defects and bugs related to assigned projects in a timely manner considering project timelines. You will facilitate implementation of new functionality into production and help triage any issues
Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.
Sign in to our application system to continue your job search.
Current employees sign in here.
You can also apply using your LinkedIn® profile. It may save you some time because your information will be automatically transferred into our system. Just click on the LinkedIn logo when you get to the application screen and follow the directions.
During the application process, be sure you have an up-to-date copy of your Résumé, your cover letter and any other documentation you would like to submit.