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Project Manager II - Consumer & Community Banking

Req #: 170101682
Location: Taguig City, 00, PH
Job Category: Project Management
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at
This position is responsible for managing critical projects for Consumer & Community Banking (CCB) Businesses in the Philippines Global Service Centers (PGSC).
The Project Manager is responsible for supporting CCB in reaching and exceeding performance targets and agreements by driving the project throughout the whole project life cycle. He / She is responsible for managing benefits realization activities until hand over to the identified business owner is completed.
As Project Manager, the selected candidate will:
  • Scope out all requirements of a particular project
  • Work with the various Workstreams / Departments to identify and agree on the objectives, scope, costs associated, timelines, and quality measures for the project.
  • Identify initial risks and constraints during the initiation stage which may hinder the project’s success, delay the targeted launch date, exceed the original budget, or impact the quality of the program execution and come up with various mitigating actions to possibly prevent it from happening
  • Work with the various workstreams / departments in breaking down the scope and deliverables of the project into more defined tasks and action items.
  • Monitor and document all risks that arise through the course of the project, note the person identifying the risk, the owner, the person responsible, mitigation plans, priority level, level of impact, likelihood of occurrence, and status
  • Monitor and document all issues, major actions, key decisions that arise through the course of the project, note the person identifying, the owner, the person responsible, and status
  • Create, update, and track progress of an evolving project plan highlighting all pertinent details associated with the project.
  • Effectively chair and moderate meetings with project sponsors, steering committee members, work stream owners, and other resources, either face to face or via conference call.
  • Provide regular updates on the status of the project to the stakeholders by giving the status overview, risks identified, mitigation plans, and general developments of the project.
  • Oversee appropriate user acceptance testing when necessary
  • Monitor any variations to original agreements (time, scope, cost, or quality) and accordingly fill out change requests as needed
  • Escalate any major issues or key decisions as appropriate to the project sponsor and the steering committee.
Skills / Competencies:
  • Strong verbal and written English skills.
  • Can communicate effectively with various stakeholders across the globe
  • Open-minded and active listener, can pull inputs and different perspectives from others.
  • Ability to provide constructive feedback to all levels (peers and managers).
  • Ability to tailor communication dependent on audience
  • Create a team environment that promotes high performance
  • Build and maintain effective relationships
  • Motivate and mentor project team members
  • Assume accountability for the project
  • Use influencing skills when required
    Management Skills
  • Build and maintain a project team
  • Plan and manage in an organized manner
  • Resolve conflict involving project team or stakeholders
    Cognitive Ability
  • Good grasp on various call center methodologies and practices
  • Use of appropriate PM tools
  • Adherence to the company policies and code of conduct
  • Remain neutral and non-partisan
  • Properly use company resources
  • Report based on facts and not through opinion

Interested candidates must meet the following:
  • Minimum of 3 - 5 years relevant experience in project management
  • Exposure in various departments of a Call Center in a leadership role
  • Experience in financial services industry is preferred
  • Proven track record of driving performance and working with cross functional teams
  • Understanding of PMI based methodologies and concepts
  • PMP Certification a plus
  • Six Sigma Certification a plus
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