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CIB – Markets Execution – Service Designer – Associate/Vice President

Req #: 170108998
Location: Bournemouth, ENG, UK
Job Category: Technology
Job Description:
About J.P. Morgan
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
The position
Service designers design the end-to-end journey of a service. This helps a user complete their goal and the business deliver a business objective.  Their work may involve the creation of, or change to processes, products and content across both digital and offline channels provided by different parts of the business.
Your contribution at JPM
  • With a bagful of activities at-the-ready backed-up by a deep knowledge of design thinking, you will be able to engage teams and run workshops that bring the user to the centre, defining an optimum service experience
  • The artefacts you product will include Service Design Blueprints, illustrated Journey maps, and concept designs for the creation and evolution of products and processes.
  • You will be able to plan, conduct, report-on, and advocate for a variety of research methodologies.
  • Exploring service Metrics with the Head of Deign, you will also partner with technologists and product on the feasibility and implementation of these, leading Service Quality review sessions with senior business leaders.
You are:
Someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You will be experienced, under no-illusions about the challenge, but resolute to embody the change you want to see as part of a team of design-thinkers who will support one-another.
  • Significant User Experience, Product design or Service Design experience.
  • Hands-on experience of designing for a variety of digital touch-points and non-digital channels.
  • A passion for Customer Experience Design and its centrality to the future success of large organisations.
  • A strong speaker and presenter, at either conferences or academic institutions.
  • Strong project and people management skills. Must be able to function as a project leader as well as an individual contributor.
  • Proficiency with design and prototyping tools such as AdobeCC, Sketch, InVision, Pixate, and Framer
  • Knowledge of capabilities and limitations of Web technologies such as HTML, JavaScript, Flash, and CSS
  • Excellent communication and organization skills
  • Master’s Degree in Human-Computer Interaction or a related design or behavioural science discipline.
  • A passion for creating products that resonate emotionally with people
About J.P. Morgan Chase & Co:
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer


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