Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver a highly personalized and real time experience that our customers expect.
The online and mobile channels for Chase currently support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the USA. Positioned within the Consumer and Community Banking line of business, the Digital Technology team is responsible for setting and executing strategies that align with business objectives and drive innovation across Chase Online and Mobile, helping to establish the best Digital Banking customer experience in the industry.
The Business Systems Analyst (BSA) team within Digital Technology plays a pivotal role in the success of the organization, bridging the gap between the development, design and product management teams. The Feature Business Systems Analyst (fBSA) is the face of the BSA team, working closely with our business and technology partners to produce meaningful stories for our development teams to execute. The fBSA is relationship builder, negotiator and a problem solver.
The fBSA typically (but is not limited to) performs the following:
§ Face off to the business, constantly negotiating scope and resolving conflicting priorities.
§ Translates requirements into meaningful stories that the scrum team(s) can deliver against.
§ Work with developers, user experience designers, subject matter experts, legal and compliance teams to obtain a well-rounded understanding of what is being asked for and our ability to deliver it within the constraints of our banking environment.
§ Assesses potential impacts and changes to our core UIs, middleware services and frameworks.
§ Maintain a living evergreen repository so that we always have an understanding of our current state.
§ Juggle multiple projects and initiatives at any given time, all with aggressive delivery expectations.
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