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Transaction Processing Manager - Market Liaison / Payments

Req #: 170100267
Location: Tampa, FL, US
Job Category: Operations
Job Description:

TS Billing Operations Unit provides billing services for over 160,000 billing relationships and supports clients that use Treasury Services (TS) products around the world. Services provided by Billing Operations include outstanding debt management, account and product set-up testing, account maintenance, adjustments and rate updates, validation of data feeds from product companies, trending and MIS reporting; collection of outstanding receivables, process improvement and Enterprise Release projects.

Domestically operating on the Corporate Analysis Product system (CAP); internationally on the Treasury Service Billing system (TSB) for Europe, Middle East, and Africa (EMEA) & Asia Pacific (APAC).

TS Billing Operations Market Liaison and Payment Manager is responsible for managing the day to day activities for billing inquiries and payment processing for both the CAP and TSB Billing systems.  This position will have global governance for these processes. 


Responsibilities of the role include, but are not limited to:

  • Manage the overall end to end processing of payments and reconciliations.  Ensure all clearing standards are upheld within SLAs. 
  • Understand and be able to articulate daily/weekly/monthly system and operations processes.
  • Facilitates the resolution of complex and sensitive client issues, provides guidance on billing policies and self-service tools and support in the collection of aged receivables.
  • Identifying trends or inconsistencies which can point to potential widespread problems.
  • Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved.
  • Use various systems for investigation and understand of complex research items.
  • Perform analysis and reconciliation of billing amounts. 
  • Communicate with business partners for information or implementation of pricing and billing corrections.
  • Develop and facilitate materials for regular Business Reviews between and its various Business Partners and Banking Operations Management.
  • Ensure regulatory and compliance policies are implemented and followed appropriately.
  • Set team goals, objectives and define employee performance plans to meet established goals. Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate
  • Develop and engage with senior partners at ED / MD level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items.
  • Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive.
  • Manage track and report results against established metrics both individually by business and jointly for the combined businesses.
  • Maintain and drive improvements in overall client experience.
  • Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.
  • 8+ years of experience managing a complex operation.  Billing Operations and TS Operations experience is a plus.
  • Bachelor degree or higher education required.
  • Accounting, G/L, SAP and payment processing knowledge required.
  • Ability to quickly understand complex subject matter
  • Ability to think strategically and help solve complex problems
  • Ability to translate complex requirements and issues into simple terminology.
  • Strong written and verbal communication skills
  • Very strong leadership, interpersonal, and influencing skills
  • Able to take initiative and drive projects to successful completion.
  • Strong risk management capabilities required.
  • Requires strong computer skills including ability to analyze data from various sources, interpret different data structures, mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint


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