Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
The Learning Associate will develop Commercial Banking employees through the design and delivery of lending and treasury training across multiple platforms. The Learning Associate will serve as a critical member of the CB Learning team by managing multiple training projects with fast-paced timelines. This individual will work closely with fellow learning and development colleagues, human resource professionals, and business leads to ensure the smooth and successful delivery of training programs that help the business achieve its long-term strategic goals.
Develop "best-in-class" lending and treasury training to support the overall strategic priorities of Commercial Banking
Utilize a variety of training delivery methods for programs (i.e. classroom, eLearning, virtual, etc.)
Facilitate and/or deliver training virtually and in-person with the support of lending and treasury Subject Matter Experts (SMEs)
Leverage SMEs to create accurate, appropriate and engaging training material, evaluations, and assessments
Independently manage ongoing training programs (e.g. bi-weekly product trainings), including project plan management, organization of working groups, development of content, and more
Manage logistics of various programs, including communication (i.e. email announcements), technology (i.e. webinars and wireless access) and catering
Partner with the firm’s digital learning team on eLearning and other digital learning tool creation and maintenance
Cultivate and maintain strong relationships with internal clients and key constituents in order to ensure training curriculum addresses identified needs of the firm
Analyze training results and metrics in order to report business impact to stakeholders.
Be consultative by suggesting innovative training solutions
Effectively collaborate and communicate with the CB Learning team, the larger CB Human Resources organization, and other learning and development teams throughout the firm
Periodically assist with special projects
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