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Application Support Lead

Req #: 170097604
Location: Hyderabad, AP, IN
Job Category: Technology
Job Description:

As an Application Support Manager the candidate will provide high quality technology production management for the Consumer & Business Banking Technology and our LOB partners. Working in a CBB IT model, the candidate will insure that all applications function/performance as efficiently as possible. As the primary point of contact for all escalations the candidate will work with other CBB IT operational areas to quickly manage on solution for all issues. The candidate is responsible and drive for the issue until it is resolved or Business as Usual

This role requires a wide variety of strengths and capabilities, including:

  • Incident Management (P1/P2 production/QA/UAT ticket handling, engaging different teams & driving the incident to closure)
  • Manual Sanity monitoring of critical applications on a daily basis in production
  • Database batch monitoring & escalation of issues. Tool used - Autosys, ControlM
  • Need to handle support for both WINDOWS & UNIX based environments.
  • Has experience in UNIX Shelling scripting, Java J2EE application, WAS Admin, Unix admin, Oracle 10g basic knowledge
  • Has experience / exposure to Windows servers / IIS administration, Windows services, SQL Jobs, SQL Server 2008 basic knowledge.
  • Monitoring tools knowledge (Tivoli, Wily).
  • Excellent Communication skills. Able to create reports, production support metrics & trends.
  • Should be proactive be able to handle high visibility calls with utmost attention to detail
  • Minimum of an Associate's degree or other technical school diploma
  • A minimum of twelve (12) years of experience in a development or production/support environment with first-hand experience in incident management and change management
  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
  • Experience working a in a multicultural department with globally disperse resources and responsibilities
  • 24/7 Customer Support and Service Delivery Model
  • Performance Metrics & Reporting
  • Technical Problem Resolution
  • Business Applications Knowledge
  • Business Continuity/Resiliency Knowledge
  • Change Management
  • Corporate IT Audit Process,
  • IT Risk Management
  • Asset/Inventory Management
  • Business Continuity Risk Assessment
  • Customer Service
  • Foundation Architecture Knowledge
  • Infrastructure Product Knowledge



Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.


 (c) 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employee Disability/Veteran

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